Sanjeeva Silva

• Greet and welcome our customers warmly, engaging with them to find out their shopping needs,
• Replenishing products, accepting deliveries, and working in the picking and replenishment areas
• Operate the Till , Process cash, credit/debit card payments.
• Working on the checkouts, scanning goods, sometimes helping with packing, and processing cash or card payments
• Check Stocks, Replace Price Lables when the offers are being started, Stack up Gondolas, and Promotion stands as per the guidelines.

• Greet and welcome our customers warmly, engaging with them to find out their shopping needs.
• Sell the right products to them and make their shopping experience a great one
• Operate Till , Process cash, credit/debit card payments.
• Making sure that stock is rotated — putting goods with earliest sell-by dates to front as per company procedures.
• Cleaning shelves, and keeping stock neat and tidy
  Provide positive customer experiences and enhanced Tesco & One Stop brand reputation through attentive, helpful service.
• Remained flexible to cover shifts and work overtime as required.

• Ensure the smooth running of in-store retail operations
• Stacking the shelves and display areas, including fridges and freezers, Making sure that stock is rotated — putting goods with the earliest sell-by dates to the front
• Working on the checkout, scanning goods, sometimes helping with packing, and processing cash or card payments
• Performing end-of-day cleaning duties, which includes Cash Balancing, wiping down windows, mirrors, and fixtures as well as sweeping and mopping the shop floor.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

• Adhered strictly to policies and procedures for continued company compliance.
• Offered detailed advice on product and service benefits.
• Registered and updated accurate customer information on database.
• Transferred customer calls to respective department or personnel to address specific issues.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Working on the checkouts, scanning goods, sometimes helping with packing, and processing cash or card payments

As the Store Manager / Team Leader

• To select, obtain and merchandise products and to supervise department staff to meet objectives for sales, margin.
• Maintain work rotas, monitor the team performance
• Responded to difficult situations calmly, gained trust of aggrieved customers.
• Manage the supermarket's budget, including monitoring expenses and minimizing waste.

• Adhered strictly to policies and procedures for continued company compliance.
• Registered and updated accurate customer information on database.
• Transferred customer calls to respective department or personnel to address specific issues,Handled incoming calls for staff, answering questions, directing calls and documenting messages.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Wrote professional letters, emails and memoranda for business communication.
• Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
• Applied maths abilities to calculate and check financial figures.
• Sorted and organised different types of information by document type, personnel or location.
• Worked closely with mentors to enhance leadership and managerial skills.
• Participated in client meetings, providing support in addressing queries and concerns.

• Helped prepare annual performance review reports.
• Received all visitors to the office and informed the main reception in advance of their arrival.
• Maintained excellent team relationships by proactively helping others with complex problem-solving tasks.
• Communicated with office managers to understand department priorities and workload.
• Implemented and adhered to company's security and safety procedures to maintain staff wellbeing.
• Completed data processing and processing orders into relevant systems to keep records and documentation up-to-date.
• Raised purchase orders, liaising with suppliers to keep all orders delivered on time and in full.
• Maintained strict confidentiality and discretion when processing sensitive data and information.

• Ensured excellent health and hygiene practices were followed to minimise risks to public. Maintained NHS standards
• Deep-cleaned equipment and food preparation areas.
  Prepared ingredients to deliver efficient lunch and dinner
  services.
• Stored food safely and at correct temperatures.
  Cleared down food preparation, serving and eating areas after use.
• Handled carts and serving trays with precision.
  Maintained clean and tidy appearance, wearing protective
  equipment when necessary.
• Cleaned and sanitised tableware and chafing dishes before and after catering event to maintain hygiene standards.

• Set up appointments with potential and current customers to discuss new products and services.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Reached out to prospective customers and warm leads to establish friendly, professional relationships.
• Helped resolve client problems quickly with superior customer service.
• Resolved customer concerns promptly to maintain satisfaction.