Football and gaming are key interests, alongside reading fantasy books in my spare time I also have a strong interest in technology and built my own PC, developing practical knowledge of computer hardware
Oliver Cook
Congleton,Cheshire
Summary
Early-career criminology and history graduate with retail and hospitality customer service experience. Evaluates research evidence, supports stock control, and resolves customer concerns using clear communication and structured organisation. Applies attention to detail to analyse complex information and reconcile conflicting sources into evidence-based conclusions.
Overview
4
4
years of professional experience
Work History
Tesco Customer Assistant
Tesco
11.2023 - Current
- Handled customer concerns and escalated major issues to supervisor.
- Collaborated with team members to achieve target results.
- Replenished items on shelves to maintain stock availability. and organised displays to keep stock looking professional.
- Rotated stock on shelves to optimise freshness and reduce waste. on shelves, reducing stock waste and minimising store losses.
- Built promotional displays to attract customer attention during sales events. of items for special promotions and updated signs with correct pricing.
Bartender
The Railway Inn
08.2022 - 08.2023
- Took customer orders and prepared drinks following best practices for each type.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Collected customer payments and balanced receipts daily to maintain accurate totals.
Education
Bachelor of Arts - Criminology and history
Keele University
Keele 2024 - Current
A-Levels - Psychology, History, English Language
All Hallows Catholic College
Macclesfield, CHE 2021 - 2023
GCSEs -
All Hallows Catholic College
Macclesfield 2016 - 2021
Skills
- Critical thinking and analytical skills
- Research and information gathering
- Evidence evaluation
- Written and verbal communication
- Report writing
- Data analysis and interpretation
- Problem solving
- Time management and organisation
- Attention to detail
- Teamwork and collaboration
- Independent working
- Presentation skills
Interests
Timeline
Tesco Customer Assistant
Tesco
11.2023 - Current
Bartender
The Railway Inn
08.2022 - 08.2023
GCSEs -
All Hallows Catholic College
2016 - 2021
A-Levels - Psychology, History, English Language
All Hallows Catholic College
2021 - 2023
Bachelor of Arts - Criminology and history
Keele University
2024 - Current