Liam Harrold
Melksham,Wiltshire
Summary
Retail professional with 22 years of experience in customer service and sales. Proven track record of exceeding sales goals and enhancing customer relationships through exceptional service. Results-oriented shop manager skilled in profit maximization, cost reduction, and inventory management. Committed to transforming customer service standards to drive business success.
Overview
17
17
years of professional experience
Work history
Customer service team member
Co/op - Marrisons Daily
Melksham, Wiltshire
07.2008 - 07.2025
- Resolved complaints with diplomacy and tact, thus preserving company reputation.
- Fostered strong relationships with customers to build loyalty.
- Streamlined processes for quicker resolution of customer issues.
- Maintained efficient service levels for improved customer experience.
- Supported colleagues during peak periods, enhancing overall productivity of the team.
- Provided product information to increase sales revenue.
- Developed strong rapport with customers through active listening skills and empathetic responses.
- Managed till operations effectively whilst keeping accurate transaction records.
- Upheld store cleanliness standards, contributing to a pleasant shopping environment.
- Maintained well-stocked checkout areas for improved functionality and efficiency.
- Handled high-volume customer interactions with patience and professionalism.
- Maintained a clean and organised stock room ensuring easy access to products.
- Streamlined order picking and packing processes, increasing efficiency in dispatching goods.
- Bagged, boxed and wrapped goods with care to maintain quality and presentation.
Customer service assistant
Lidl
Melksham, Wiltshire
10.2008 - 09.2015
- Managed time efficiently during peak hours to limit customer waiting periods.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Completed all point of sale opening and closing procedures.
- Regular handled large quantality of cash and provided accurate counting and management
- Took Inventory of supplies while maintaining stock levels on shop floor
- Operated till systems smoothly, streamlining check-out process for customers.
- Provided excellent customer service to ensure repeat business.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
Education
GCSEs - English
George Ward School
Melksham 04.2001 - /2004
GCSEs - Mathematics
George Ward SChool
MelkshamGCSEs - Religious Studies
George Ward School
GCSEs - Information And Technology
George Ward School
GCSEs - Home Economics
George Ward School
Skills
- Customer originator
- Active listening
- Team collaboration
- Inventory management
- Retail sales
- Cash handling accuracy
- Customer empathy
- Tolerance patience
- Positivity attitude
Timeline
Customer service assistant
Lidl
10.2008 - 09.2015
Customer service team member
Co/op - Marrisons Daily
07.2008 - 07.2025
GCSEs - English
George Ward School
04.2001 - /2004
GCSEs - Mathematics
George Ward SChool
GCSEs - Religious Studies
George Ward School
GCSEs - Information And Technology
George Ward School
GCSEs - Home Economics
George Ward School
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