Louise Brady
Leeds,United Kingdom
Summary
Organised and dependable with extensive experience of working within an office environment. Successful at managing multiple priorities with positive attitude. Hard working with strong organisational skills.
Seeking a career change away from managerial roles in part-time employment to utilise a broad range of transferable skills. Available for immediate start.
Looking for a new role where hard work and dedication will be high valued.
Overview
37
37
years of professional experience
Work history
Team leader
LV/Allianz Insurance
Leeds, West Yorkshire
05.2012 - 11.2025
- Led team of 13, driving team performance to achieve targets and service levels.
- Prioritised tasks according to urgency and importance, optimising workload distribution among team members.
- Coaching and development of staff through regular performance reviews
- Effective management of team holidays, sickness, personnel issues, performance management.
- Worked extensively with Microsoft Word, Excel and PowerPoint, Outlook, Teams
Maternity Leave
.
11.2011 - 05.2012
Team leader
Direct Line Group
Leeds, West Yorkshire
11.1994 - 10.2011
- Started as a Motor Claims Handler in 1994, managing portfolio of vehicle damage and personal injury cases. Promoted to Team Leader in 1996.
- Managing teams of between 8-10, driving team performance to achieve targets and service levels.
- Prioritised tasks according to urgency and importance, optimising workload distribution among team members.
- Coaching and development of staff through regular performance reviews
- Effective management of team holidays, sickness, personnel issues, performance management.
Motor Claims Handler
Pegasus Motor Policies
Leeds, West Yorkshire
08.1991 - 10.1994
- Managed insurance claims for successful resolution.
- Prioritised workflows based on urgency and importance to maintain customer service levels
- Ensured customer satisfaction by promptly resolving claims disputes.
Motor Claims Handler
Sun Alliance
Leeds, West Yorkshire
12.1988 - 07.1991
- Handled initial claims enquiries with detailed attention and ensuring excellent customer service.
- Processed inbound customer calls promptly to meet call-handling timeframe targets.
- Handled all claims and communications within established service level agreements.
Education
GCSEs -
Silver Royd Girls High School
LeedsSkills
- Communication excellence
- Tolerance and patience
- Task prioritising
- Attention to Detail
- Hardworking and dependable work ethic
- Organisational efficiency
Affiliations
- Walking, watching my children play football, reading, socialising with friends
Timeline
Team leader
LV/Allianz Insurance
05.2012 - 11.2025
Maternity Leave
.
11.2011 - 05.2012
Team leader
Direct Line Group
11.1994 - 10.2011
Motor Claims Handler
Pegasus Motor Policies
08.1991 - 10.1994
Motor Claims Handler
Sun Alliance
12.1988 - 07.1991
GCSEs -
Silver Royd Girls High School