Susan Moore
Liverpool,Merseyside
Summary
Enthusiastic Assistant Manager offering 4 years of experience in the British Heart Foundation industry. Excellent team leader and problem solver with resourceful and flexible approach. Knowledgeable about BHF operations and business needs.
Target-driven Assistant Manager with extensive expertise leading high-performing shop. Boosts profitability through motivational leadership, outstanding service and smooth operational management.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work history
Assistant Manager
British Heart Foundation
Old Swan, Liverpool
05.2015 - Current
- Processing donated stock for sale in store or on line.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Till training volunteers.
- Day to day cashing up, staff sales and refunds.
- Stocktaking.
- Making sure all volunteers have enough tasks that suit their abilities.
Dinner supervisor
Woolton County Primary Schhol
Liverpool, Merseyside
03.2003 - 06.2006
- Gained allergen certification in infants and developed awareness of students' allergies and food intolerances.
- Relayed feedback to kitchen management team to help continuously improve mealtime operations.
- Cultivated safe and relaxed atmosphere to cater to students with additional needs throughout mealtimes.
- Built positive rapport with students to facilitate welcoming dining experience.
- Adhered to health and safety and fire regulations.
- Promoted accident prevention through excellent levels of sanitation and cleanliness, minimising health and safety risks.
Education
Certificate of Higher Education - Secretarial studies
09.1986 - 07.1988
Skills
- Outstanding customer service
- Sales monitoring
- Orienting and training
- Target motivated
- Logistical planning
- Physical resource management
- Department management
- Production reporting
- Facility management
- Strategic research
Timeline
Assistant Manager - British Heart Foundation
05.2015 - Current
Dinner supervisor - Woolton County Primary Schhol
03.2003 - 06.2006
Milbrook Collage - Certificate of Higher Education, Secretarial studies
09.1986 - 07.1988
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