Susan Little
Gillingham,Kent
Summary
Dedicated professional with a strong work ethic and commitment to excellence. Proven ability to adapt to diverse situations while maintaining high performance standards. Consistently delivers results through effective problem-solving and collaboration.
Overview
33
33
years of professional experience
Work history
Shift manager
Loomis
Dagenham, Barking and Dagenham
2005.04 - Current
- Provide day-to-day management, motivation, training, and development of team employees
- Streamlined operations by implementing efficient work procedures.
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Ensure new customers are scheduled an processed in a cost-effective manner, while meeting contractural obligations
- Conduct regular performance audits to ensure full compliance with company systems, procedures and polices outlined in the Rules and Regulations and Company Policy Manuals
- Maintain accurate administration systems
- communicate with customers on operational matters providing support in resolving queries
- Ensure all working practices and environments comply with Health & Safety regulations
- Balanced till at end of day, maintaining accurate records
- Balancing high volumes of money and completing Bank certificates
- Handled sensitive information with utmost confidentiality to maintain client trust
- Managed daily cash flow, ensuring accuracy and security
- Prepared bank deposits whilst maintaining strict adherence to company procedures
- Trained new staff on cash handling procedures, promoting consistency across the team
Cashier
Sainsburys
Otford, Kent
2004.10 - 2005.03
- Collaborated closely with store management for daily operations success.
- Resolved customer complaints professionally leading to higher retention rates.
- Maintained clean and orderly till area, ensuring smooth operations.
- Adhered strictly to company policies regarding refunds or exchanges.
- Facilitated fast and accurate scanning of products, improving transaction speed
- Handled high-pressure situations calmly whilst serving a large number of customers
Cashier
Securitas
Swanley, Kent
1994.01 - 2004.09
- Maintained clean and organised workspace to ensure efficient service.
- Coordinated with team members for smooth shift transitions.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Packaged customer items carefully, ensuing merchandise safety.
- Worked in a fast-paced environment to meet tight deadlines and targets.
- Improved office efficiency with meticulous record keeping of all monetary exchanges.
- Processed customer payments, ensuring prompt and efficient service.
- Maintained high standards of accuracy whilst performing cash handling duties.
Education
Blackfen School for Girls
Sidcup, BexleySkills
- Integrity and ethics
- Leadership excellence
- Customer orientation
- Adaptable leadership
- Workforce scheduling
- Financial reporting
- Order processing
- Crisis handling
- Results-driven
Timeline
Shift manager
Loomis
2005.04 - Current
Cashier
Sainsburys
2004.10 - 2005.03
Cashier
Securitas
1994.01 - 2004.09
Blackfen School for Girls