Dedicated with proactive approach and strong leadership qualities. Proficient in team management and problem-solving, combined with excellent communication and organisational skills. Ready to drive operational success and enhance team performance.
Overview
9
9
years of professional experience
Work history
Shift Manager
Greggs Bakery
Chippenham, Wiltshire
2021.12 - Current
Resolved customer complaints promptly to maintain high service standards.
Maintaining compliance with food hygiene regulations, ensuring high quality standards.
Running efficient shifts ensuring all tasks are completed.
Enhanced productivity through performance monitoring and providing constructive feedback
Assisted employees in resolving workplace conflicts, improved overall team harmony.
Delivered excellent customer service by overseeing staff training programmes.
Delegation of tasks when required allowing for greater control of the shift.
Fry cook
McDonald's
Chippenham, Wiltshire
2017.05 - 2021.09
Maintained a positive team environment through effective communication and collaboration.
Performed routine checks of cooking utensils' cleanliness before use.
Dealt with customer complaints promptly, ensuring satisfaction at all times.