Susan Laing

• Compile rotas for staff team.
• Provide support and development for staff team.
• Assist new staff members during induction process.
• Review and update personal files for individuals supported.
• Attend reviews and relevant meetings for individuals supported.
• Conduct risk assessments for building and individuals supported.
• Perform financial transactions including banking and maintaining finances.
• Work diligently to meet deadlines.
• Utilise various computer packages, including SharePoint, Microsoft Word, Excel, and PowerPoint.
• Manage a busy office environment, including answering phones and addressing alarms.
• Deliver daily medication support to individuals, including ordering, receiving, and ensuring safe storage of medications, as well as adhering to MAR charts and medication guidelines.

• Provided housing support to individuals with mental health disabilities, drug and alcohol dependency, and social isolation.
• Assisted individuals in maintaining their tenancy and securing stable living conditions.
• Facilitated budgeting and shopping assistance for individuals to promote financial independence.
• Accompanied individuals to appointments, ensuring access to necessary services.
• Supported and supervised staff members to enhance service delivery.
• Participated in reviews and meetings to discuss and evaluate individual progress.
• Conducted assessments for tenancy support to identify needs and appropriate interventions.

• Assisted 3 ladies with learning disabilities.
• Provided personal care to enhance daily living experiences.
• Operated hoists and wheelchairs for safe patient transfers.
• Coordinated recreational activities to foster resident engagement.
• Enhanced patient comfort through attentive personal care.
• Prepared nutritious meals to support patients' health.
• Administered prescribed medication to ensure patient safety.

• Encouraged independence among patients while providing assistance with tasks.
• Organised recreational activities to enhance social interaction among residents.
• Followed strict dietary plans tailored for each patient's health condition, resulting in improved overall health status of residents.
• Participated in team meetings discussing ways to improve service delivery, leading to enhanced quality of life for residents.
• Ensured a safe environment by maintaining cleanliness and orderliness in the facility.
• Monitored vital signs of patients for early detection of health complications.
• Assisted with personal care tasks to promote hygiene and cleanliness among patients.

• Managed incoming post to maintain regular communication flow within the department.
• Provided reception cover, responded to telephone inquiries professionally and courteously.
• Supported team productivity for successful project completion by managing schedules and appointments.
• Ensured confidentiality of sensitive information adhering strictly to data protection policies.
• Ensured accurate record keeping with diligent data entry tasks.
• Performed photocopying and document scanning duties, ensured availability of necessary paperwork at all times.
• Contributed towards a positive work environment by assisting colleagues as needed during busy periods or absences due to illness or holidays.
• Increased workflow fluidity, prepared regular reports on clerical activities.

Prioritised urgent tasks to meet deadlines efficiently.