Victoria Webster

• Maintain a strong relationship and high standards between the 3 core parts of Mind: National Mind, Local Minds and Mind shops. Together we stand up for better mental health for everyone.
• Ensure good customer service by building rapport, handling enquiries, ensuring customer satisfaction through strong communication and problem solving.
• Improve customer service by implementing new procedures and protocols.
• Manage Telephone enquiries with regard to the retail side of Mind and direct customers to the dedicated team should they be requiring assistance with their Mental Health status.
• Maintain a strong relationship with staff members and volunteers though good communication and regular weekly meetings.
• Create a positive work environment, resulting in higher employee morale.
• Delegate tasks to team members efficiently improving overall productivity.
• Provide support to manager during audits, ensuring accurate reports.
• Maintain strong relationships with suppliers, ensuring timely delivery of products.
• Implement promotional strategies for increased footfall during holiday seasons.
• Ensure health and safety compliance, maintaining a safe working environment for all staff members.
• Maintain high standards of store cleanliness, enhancing shopping experience for customers.
• Manage cash registers accurately reducing discrepancies at end of day reconciliation.
• Manage daily operations to ensure smooth running of the shop floor.

• Ran a busy private Fertility Clinic for 14 years.
• Modified treatment plans according to individual patient needs; optimised outcomes.
• Coordinated multi-disciplinary team meetings for optimal patient treatment.
• Improved patient care by implementing comprehensive nursing plans.
• Educated patients and family members for better understanding of condition and treatment plan.
• Administered medications to ensure patient wellbeing.
• Administered medication and treatment for patients according to care plans.
• Achieved efficient administration with accurate record keeping.
• Kept abreast of latest medical research, enhanced professional development.
• Safeguarded patient privacy with strict adherence to confidentiality and data security protocols.
• Assured high compliance with health regulations to maintain clinical standards.

• Enrolled in a Specialist Fertility course.
• Ensured adherence to NMC code at all times; upheld the highest standard of ethical practices during service delivery.
• Conducted initial patient assessments upon admission; identified health needs and concerns swiftly.
• Implemented individualised care plans; tailored interventions to unique patient situations and expectations.
• Administered medication for symptom management.
• Participated actively in continuous professional development activities; stayed abreast of latest advancements in healthcare industry.
• Liaised with multidisciplinary team to improve patient outcomes.
• Coordinated specialist referrals to relevant patients.

Worked at several London Hospitals as an Agency Nurse.

• Performed nursing procedures, enhancing patient comfort and wellbeing.
• Provided high-quality patient care by utilising advanced nursing techniques.