Susan Jane Miller
Bishop’s Stortford,Herts
Summary
Ambitious administrative professional committed to delivering top-quality office management talent to support healthcare or any industries operations. Excellent prioritisation and multitasking skill coupled with record of superior performance in patient-centred atmospheres.
Overview
37
37
years of professional experience
9
9
years of post-secondary education
Work history
Practice Manager
Damira Dental
Bishops Stortford
2016.04 - 2026.04
- I am currently Business Manager at Damira Dental studios in Bishops Stortford. This is a mixed NHS & private Practice and my duties include but are not limited to:
- Managing all aspects of the running of the practice, including all administrative duties.
- Previously used R4 SOE and currently Dentally dental software.
- Being the Registered CQC Manager
- Ensuring the Practice is fully compliant with all regulations as required by the Care quality commission and the General dental council and any other regulatory bodies as required.
- Managing a team and ensuring the trainee nurses are fully supported in their role and education.
- Ensuring the practice completes our NHS contract and Private targets and reaches any other targets as set by our support office.
- Facilitated successful audits through meticulous record-keeping and documentation.
- Recruited high-quality medical and support staff to enhance service delivery.
- Promoted positive working environment with regular team meetings and communication.
- Handled complaints professionally, resulting in increased patient satisfaction levels.
- I also help out in the London Area of Damira practices, providing Practice Manager support to practices in between managers and carry out Area checks to ensure practices are compliant.
- Carry out investigations relating to disciplinary offences within the area practices.
Practice Co-ordinator
Oasis Dental care
Bishop’s Stortford
2012.11 - 2016.04
- I work full time as the Practice Co-ordinator at a 10 surgery mixed NHS/Private Oasis Dental care practice in Bishop’s Stortford. My duties include:
- Deputising for the Practice Manager in her absence.
- All aspects of Office administration including : cash sheets, banking, ordering office supplies and uniforms
- Monitor, collate, and report Employed staff (25 employed members of staff) holiday/overtime/on call hours.
- Overseeing the Reception team and ensuring that recalls, debt collection and FTA appointments are monitored and actioned upon.
- Sole charge of the Audit Tool, compiling and uploading documents to ensure CQC compliance.
- Minute taking at Practice Meetings and organising all paperwork for them.
- Liaising with Associates to ensure they are on track with expected UDA delivery and private targets as set by Oasis.
- Any other duties as directed by the Practice Manager.
Shopping Ambassador
Stansted Airport
2010.06 - 2012.11
- I worked part time for Reach at Stansted Airport in the role of shopping Ambassador. I worked two weekend shifts per week, carrying out such duties as directed by Reach. These may include Passenger Care, personal shopping advisor, and dealing with the Shop and Collect desk. My duties spanned both air side and land side and I held an Airport pass.
Practice Manager
The Lavender Barn
Takeley, Essex
2006.09 - 2012.11
- Report directly to the Principal of the Practice.
- Undertake all Reception duties, answering the telephone, dealing with e-mail enquiries, book appointments, take payments.
- Liaise with the therapists working, bill them and book rooms.
- Liaise with the book keeper and supply account information, including hours for salaries.
- Monitor staff holidays, sickness days etc.
- Organise staff rotas.
- Write referral letters.
- Organise news letters for the Practice.
- Organise the content and printing of the Practice brochure.
- Advertise for staff and complete initial interview.
- Promote the Lavender Barn, organising Open Evenings.
- Organise and submit any awards entries.
- Respond to all incoming mail and e-mails.
- Check the daily takings against the computer/streamline print out.
- Ensure health and safety regulations are adhered to.
- Keep COSSH /Accident report paperwork up to date.
- Deal with patient enquiries both in person and over the telephone.
- Deal with patient complaints.
- The Lavender Barn is a private holistic dental and well being centre, in Takeley, Essex. There are two dental surgeries and three therapy rooms.
Receptionist
Dr. Bradbury dental surgery
1998.12 - 2006.09
- I joined Dr. Bradbury’s dental surgery, a mixed NHS and private Practice as a receptionist. My duties and achievements included:
- Dealing with all aspects of booking appointments, patient enquiries and billing.
- Attending a Health and Safety course and then producing a Health and Safety at work manual.
- Learning about the dental industry and becoming proficient enough to apply for and obtain the Manager’s position at the Lavender Barn (see above)
Teaching English as a foreign language
Tokyo
1992.10 - 1994.06
- During my time in Tokyo, Japan I taught English as a foreign language to Japanese business people. Amongst the companies were Shiseido, and Tanagawa Engineering. I also taught private students including the Area Manager of the local 7/11 Stores.
Assistant Manager
Clifton Arms Hotel
Lytham, Lancashire
1991.01 - 1992.10
- I joined as Assistant Manager with specific responsibility for Food and Beverage. During my time I:
- Answered to the General Manager
- Was responsible for the food and beverage department with 10 staff.
- Computerised the stock control system
- Produced written stock control reports
- Produced the staff rotas
- Attended weekly departmental meetings
- Liaised with other Department heads, specifically the Head Chef and Banqueting Manager
- Attended various training courses including Leadership and Training Skills and Time Management and Supervisory Skills.
- The Clifton Arms is a small 52 room four star hotel in the upmarket coastal resort of Lytham St. Anne’s in Lancashire.
Lounge and Bar Manager
The Pembroke Hotel
Blackpool
1989.01 - 1991.01
- I joined the Pembroke Hotel, a large four star sea front hotel as a Cocktail Bar barmaid and rose swiftly through the ranks to become the Lounge and Bar Manager. My achievements during this time were;
- Being instrumental in introducing the computerised, hand held billing terminals
- Running the Carvery restaurant
- Over seeing the relocation of the lounge and bar during refurbishment
- Ensuring the smooth running of the temporary lounge and bar during refurbishment
- Reducing wastage and increasing the revenue from the cocktail bar
- Having a staff of 10 Supervisors reporting directly to me.
- The Pembroke Hotel, a large four star sea front hotel.
Education
St. Margaret’s School
Bushey, Herts 1975.01 - 1982.01
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Rossall School
Fleetwood, Lancashire 1982.01 - 1984.01
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Reading University
1984.01 -
Skills
- NHS system understanding
- Knowledge of cqc standards
- Practice performance monitoring
- Patient confidentiality understanding
- Procedural efficiency
- Effective delegating
- Organisational management
- Multitasking efficiency
- Health and Safety Compliance
- Team Leadership
- Risk assessment procedures
- Staff empowerment
Academic Qualifications
- 1982 7 ‘O’ Levels: including French, English, Maths.
- 1 ‘AO’ Level: in French.
- 1984 3 ‘A’ Levels: English, Geography, History.
- 1 ‘S’ Level: English.
- 1985 First year passes in English, Sociology, History.
Affiliations
- Walking, Reading.
Timeline
Practice Manager
Damira Dental
2016.04 - 2026.04
Practice Co-ordinator
Oasis Dental care
2012.11 - 2016.04
Shopping Ambassador
Stansted Airport
2010.06 - 2012.11
Practice Manager
The Lavender Barn
2006.09 - 2012.11
Receptionist
Dr. Bradbury dental surgery
1998.12 - 2006.09
Teaching English as a foreign language
1992.10 - 1994.06
Assistant Manager
Clifton Arms Hotel
1991.01 - 1992.10
Lounge and Bar Manager
The Pembroke Hotel
1989.01 - 1991.01
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Reading University
1984.01 -
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Rossall School
1982.01 - 1984.01
St. Margaret’s School
1975.01 - 1982.01