Kathleen Burns

• Enhanced practice efficiency by streamlining administrative tasks and processes.
• Reduced waiting times by implementing an improved appointment booking system.
• Facilitated successful audits through meticulous record-keeping and documentation.
• Promoted a positive working environment with regular team meetings and communications.
• Coordinated staff training sessions, enhancing overall skills within the team.
• Managed staffing schedules effectively, ensuring adequate coverage at all times.
• Established strong relationships with patients, addressing complaints professionally.
• Collaborated with local authorities to safeguard vulnerable patients.

• Implemented new working model within multidisciplinary team during challenging practice transitions.
• Recruited high-quality medical and support staff to enhance service delivery.
• Liaised effectively with medical professionals for seamless care coordination.
• Launched a patient feedback program to improve service quality.
• Participated in interviewing, hiring and orientation of new staff, securing top talent to meet practice needs.
• Coordinated regular staff meetings and performance reviews to meet practice objectives.
• Interacted with and addressed patients complaints, finding mutually beneficial solutions.
• Resolved issues by recording and investigating complaints and recommending remedial actions.
• Streamlined administrative processes, significantly enhancing overall efficiency.
• Maintained financial stability by ensuring timely invoicing and payment collection from patients.
• Facilitated successful audits through precise record-keeping and diligent documentation.

Progressed from Office Junior to Practice Manager at Bannockburn since age 16.

Established strong rapport with patients through extensive community knowledge.

• Enhanced skills over years, culminating in successful Practice Manager role.
• Fostered a positive work culture to boost employee morale.
• Supervised activities of workers and enforced safety regulations.
• Worked closely with management to manage staff levels and allocate resources for production plans.
• Established and maintained organised working environment for team of 20.
• Reduced workplace conflicts through effective communication and negotiation skills.