Susan Hemmington

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• Responsible for preparing cafe for opening and close down
• Warmly greeted guests upon arrival to create a welcoming atmosphere.
• Processed food orders with strict attention to detail, communicating customer needs with kitchen staff to meet their requirements and allergens
• Prepared barista quality hot beverages
• Delivered food and drinks from kitchen to respective tables and cleared away and sanitised afterwards
• Washed cutlery and crockery using industrial dishwashers and manual methods
• Managed stock rotation of food and drinks in fridges and hot holding areas
• Handled cash and card payments and cashed up at end of day
• Provided excellent customer experiences through attentive, efficient service, increasing repeat business.

• Met and greeted customers, delivering friendly service from opening to close.
• Handled restaurant reservations in person and over the phone.
• Resolved complaints and delivered customer service with calm professionalism.
• Managed stock control using routine checks and restocking schedules.
• Coordinated event requirements and set up restaurant accordingly.
• Kept front-of-house area clean, tidy, and ready for guests.
• Worked within a team while often working solo from set-up to close-down.
• Handled card and cash transactions and ran end of day cash up.

• Prepared desks with correct exam papers and accompanying tools.
• Explained examination rules to students.
• Minimised exam disruptions by handling student queries in quiet, unobtrusive manner.
• Patrolled exam areas to maintain visual presence throughout exam.
• Upheld strict exam conditions in line with up-to-date regulations.
• Answered student questions in line with strict protocols.
• Promoted correct exam conduct, verifying student adherence to school regulations at all times.

• Assisted the Intellectual Property Legal Advisor with archiving of valuable, historical artefacts, including boots, shoes, photographs, newspaper articles etc.
• Organised artefacts into chronological order, ensuring correct labelling and recording of each item.
• Ensured items were stored appropriately to preserve and maintain their historical relevance and importance.

• Organised the diary of the Institution's Education and Training Manager
• Managed all correspondence: letters, emails, telephone calls.
• Took dictation of letters and reports.
• Took, wrote up and distributed minutes of board meetings.
• Maintained filing systems and corporate training records.