Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Pauline Lohfink

Blackwood,Gwent

Summary

I am an organised and dependable worker with many years of experience in dealing with the public. I am adept at managing multiple priorities with a positive attitude. I am willing to take on greater responsibilities to meet team goals and am not afraid of hard work.

I am enthusiastic with knowledge of resolving customer/community problems. I have an excellent reputation for resolving problems and improving community/customer satisfaction. I offer a flexible schedule to complete required shifts and am experienced in working in team environments. I have a reputation for hard work, punctuality and willingness to learn new things.

Overview

45
45
years of professional experience

Work history

Cafe assistant

Smugglers Tack and Events
Blackwood, Caerphilly County Borough
10.2023 - 06.2024
  • Welcomed customers, providing attentive service from arrival to departure.
  • Created clean, hygienic café environments, continuously prioritising adherence to food safety rules.
  • Cleared tables to remove dirty utensils and leftover food items.
  • Manned till and processed and recorded payments for orders.
  • Assisted with food and beverage preparation, enabling prompt customer service.
  • Washed and dried cutlery and crockery using manual methods.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Handled cash and card payments promptly and precisely, maintaining accurate financial records.
  • Used kitchen equipment as instructed and to safety protocols.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Accurately took orders, making menu recommendations as appropriate.

Volunteer Yard Assistant

Smugglers Equestrian Centre
Blackwood, Caerphilly County Borough
07.2020 - 10.2023
  • Helped to maintain tidy and organised yard for safety purposes.
  • Cleaned out stables to a high standard
  • Manual handling of bales and barrows
  • Maintained cleanliness of stable area
  • Groomed and washed horses and ponies
  • Tacked up horses and ponies
  • Liaised with clients
  • Cleaned tack and storage rooms


Police Community Support Officer

Gwent Police
Pontypool/Cwmbran, Gwent
10.2003 - 08.2023
  • Gathered intelligence from local community on current issues.
  • Patrolled specified areas for optimised community safety and visibility.
  • Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
  • Advised local property, land and home owners on implementation of appropriate crime prevention strategies.
  • Supported large public gatherings by stewarding and patrolling public areas.
  • Directed high-volume traffic safely around accidents and incidents.
  • Facilitated neighbourhood watch programmes by working with community groups and volunteers.
  • Developed community knowledge to identify and address at-risk individuals and locations.
  • Worked crime scenes, preserving and securing forensic evidence to strengthen investigation accuracy and case viability.
  • Issued parking fines, logging required information accurately and swiftly.
  • Enforced laws with authority to maintain good public order.
  • Maintained optimal street coverage by planning and managing patrolling schedules.
  • Directed traffic and oversaw removal of vehicles.
  • Collaborated with local authorities and other organisations in order to manage antisocial behaviour and other issues affecting the local communities.
  • Offered compassionate victim support to minimise distress and upset.
  • Educated young people on various subjects in schools, colleges and youth groups to deter vulnerable adults and children from exploitation and offending.
  • Maintained strict confidentiality through careful and correct administration of sensitive information in line with internal policies.

Administrator

Marie Claire
Pontypool, Torfaen County Borough
06.2002 - 09.2003
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Oversaw database to maintain updated records and accuracy.
  • Collaborated with different departments to maintain positive rapport and smooth workflow.
  • Identified and implemented improvements to address and resolve office workflow inefficiencies.

Web designer

APL Web Design
Pontypool, Torfaen County Borough
03.2001 - 06.2002
  • Designed web pages to enhance branding and navigation.
  • Translated design concepts into responsive and user-friendly web interfaces.
  • Created and maintained design assets, including graphics and multimedia content.
  • Stayed updated on design trends and emerging web technologies.
  • Collaborated with clients to understand design requirements and preferences.
  • Translated project requirements into forward-thinking visual designs.
  • Designed and created eye-catching, functional, intuitive websites, continually exceeding client expectations.

Cook

Poppies Nursery
Pontypool, Torfaen County Borough
02.2000 - 03.2001
  • Maintained clean and sanitary food preparation and storage areas, mitigating health and safety risks.
  • Prepared and cooked dishes with accuracy and efficiency for well-timed food service.
  • Changed and sanitised surfaces between tasks to avoid cross-contamination.
  • Correctly operated kitchen equipment, maintaining optimal performance and safety levels.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Cultivated relaxed kitchen atmosphere, staying calm in high pressure situations.
  • Reduced food costs with proper budgeting and inventory management.
  • Communicated closely with service teams to fully understand special orders.
  • Accounted for individual diets and allergens when cooking personal meals.
  • Updated menus regularly, catering to range of dietary requirements to generate return custom.

Care assistant

Ty Ceirios Nursing Home
Pontypool, Torfaen County Borough
02.1999 - 01.2000
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
  • Observed patient condition and behaviour closely, reporting changes or concerns promptly.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Provided attentive first-hand care, comfort and safety to patients.
  • Positioned, lifted and transported patients with limited mobility.
  • Monitored client health conditions and reported immediate issues to manager.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.

Compensation and Benefits Officer

Oxfam
Oxford, Oxfordshire
06.1987 - 01.1999
  • Administered Oxfam pension scheme
  • Administered Oxfam life assurance scheme
  • Administered Oxfam maternity, statutory maternity pay schemes
  • Produced annual HR report
  • Produced annual Equal Opportunities report
  • Deputy manager of HR IT system
  • Provided sickness and absence data and monitored sickness levels
  • Face to face meetings with UK and overseas staff re benefits

Wages Clerk

P J Jones Ltd
Oxford, Oxfordshire
06.1985 - 06.1987
  • Reviewed submitted time sheets and work charts to validate payroll information .
  • Updated employee pay information to reflect correct base pay and special entitlements.
  • Responded promptly to inquiries regarding payroll, pension, and expense reimbursements.
  • Dispensed forms such as P45s and P60s accurately and on time.
  • Promptly resolved payroll discrepancies, minimising disruptions for employees.
  • Created records for new starters and closed out files for terminated or resigned employees.
  • Kept employee records complete, accurate and compliant.
  • Documented employee attendance, leave and overtime and updated database.
  • Administered confidential payroll records, meticulously maintaining data integrity.
  • Completed accurate payroll calculations using manual or computerized systems.
  • Generated employee wage and benefit payments via physical cheque or electronic transfer.

Wages clerk

Co-operative Wholesale Society
Grimsby, North East Lincolnshire
06.1980 - 05.1985
  • Reviewed submitted time sheets and work charts to validate payroll information .
  • Audited time and attendance records, enhancing payroll accuracy.
  • Reported on payroll activities for financial and operational recordkeeping and decision-making.
  • Processed holiday or leave requests, maintained related documentation and calculated appropriate payments.
  • Updated employee pay information to reflect correct base pay and special entitlements.
  • Posted updates to accounts and departmental or employee records with each payroll cycle.
  • Responded promptly to inquiries regarding payroll, pension, and expense reimbursements.
  • Dispensed forms such as P45s and P60s accurately and on time.
  • Created records for new starters and closed out files for terminated or resigned employees.


Administrative assistant

Birds Eye Walls
Grimsby, North East Lincolnshire
12.1979 - 06.1983
  • Kept and maintained accurate filing system for preservation of office information.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Received, sorted and distributed incoming mail.
  • Provided printing, photocopying scanning support to colleagues.
  • Organised tasks by level of urgency and importance to make best of use time and resources.
  • Prepared administration budgets
  • Factory site monthly stocktaking undertaken
  • Prepared invoices and monitored delivery notes

Education

GCSEs - English Literature, English Language, Biology, Geography

Mathew Humberstone Comprehensive School
Cleethorpes, North East Lincolnshire
06.1978 - 07.1978

CSE - Biology, Geography, Commercial Studies

Mathew Humberstone Comprehensive School
Cleethorpes, North East Lincolnshire
06.1978 - 07.1978

Skills

  • Team player
  • Cash handling
  • Complaint management
  • Customer Service
  • Health and Safety
  • Payment Processing
  • Inventory management
  • Outstanding customer service
  • Point of sale system operation
  • Stock control
  • Attentive and proactive
  • Active listening
  • Health and Safety Compliant
  • Excellent communication
  • Upbeat, outgoing and positive
  • Highly responsible and reliable
  • Teamwork

Affiliations

  • Horse riding
  • Reading

Accomplishments

I was a finalist in UK Community Support Officer of the year in 2009. I was awarded the same award from Gwent Police in the same year.


I have been awarded 4 Chief Constables commendations for my work as a CSO.


I was awarded in recognition for my work as a CSO in 2023.

Timeline

Cafe assistant

Smugglers Tack and Events
10.2023 - 06.2024

Volunteer Yard Assistant

Smugglers Equestrian Centre
07.2020 - 10.2023

Police Community Support Officer

Gwent Police
10.2003 - 08.2023

Administrator

Marie Claire
06.2002 - 09.2003

Web designer

APL Web Design
03.2001 - 06.2002

Cook

Poppies Nursery
02.2000 - 03.2001

Care assistant

Ty Ceirios Nursing Home
02.1999 - 01.2000

Compensation and Benefits Officer

Oxfam
06.1987 - 01.1999

Wages Clerk

P J Jones Ltd
06.1985 - 06.1987

Wages clerk

Co-operative Wholesale Society
06.1980 - 05.1985

Administrative assistant

Birds Eye Walls
12.1979 - 06.1983

GCSEs - English Literature, English Language, Biology, Geography

Mathew Humberstone Comprehensive School
06.1978 - 07.1978

CSE - Biology, Geography, Commercial Studies

Mathew Humberstone Comprehensive School
06.1978 - 07.1978

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Pauline Lohfink