Summary
Overview
Work history
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Jess Dodge

Cwmbran,Torfaen County Borough

Summary

I am an enthusiastic, self-motivated, reliable, responsible and hard-working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Cafe Assistant

The Pot Cafe
Newport
05.2022 - 08.2022
  • Kept dining and service areas spotlessly clean for continued customer satisfaction.
  • Balanced needs of multiple customers simultaneously, reducing average waiting times.
  • Maintained positive environments for customers and staff with enthusiastic can-do attitude.
  • Took food and beverage orders
  • Welcomed customers with a smile, providing attentive service from arrival to departure.
  • Provided excellent customer experiences through attentive, efficient service, increasing repeat business.
  • Processed food orders with strict attention to detail, communicating customer needs with kitchen staff to meet exact requirements.
  • Ensured cafe areas were immaculately maintained, upkeeping exceptional cleanliness and hygiene standards.
  • Created clean, hygienic café environments, continuously prioritising adherence to food safety rules.
  • Handled cash and card payments promptly and precisely, maintaining accurate financial records.
  • Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
  • Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.

Catering Assistant

PATISSERIE VALERIE
10.2017 - 12.2017
  • Worked to tight timescales as part of a supportive team, ensuring the food was served at the correct times, temperatures and conditions in the cafe area
  • Ensured that all foods were fresh and attractively presented on the trays
  • I always made sure that customers with specific dietary needs were properly catered for when preparing afternoon teas and any other foods we sold
  • Prepared freshly cooked breakfast muffins, a wide variety of sandwiches, fresh gateau's individual treats and celebratory cakes for all occasions
  • Also served a variety of hot and cold drinks
  • Monitored the food ensuring it was not out of date and confining any items that were out of date to the correct waste and refuse collection points
  • Responsibly handled cash and dealt with credit and debit cards, maintaining confidential and secure service for the customer when inputting their details
  • Maintained high levels of cleanliness within the café area, and cleared away any plates and cutlery of tables and always made sure I used the correct cleaning cloths to clean the tables down after clearing away the rubbish
  • Proven ability to work in a busy environment and prepared to help out the rest of the team, whilst striving to deliver exceptional standards
  • Gained excellent communication skills and time keeping skills
  • Worked to strict Health and Safety, Food Hygiene and Quality procedures, policies and standards

GENERAL ASSISTANT

LOLLIPOPS AND LADYBIRDS
05.2016 - 11.2017
  • Created a welcoming atmosphere where customers received great, friendly service
  • Worked well with the other team members to make fresh food every morning to high standards, ensuring a loyal and new customer base was maintained
  • Committed to ensuring that customers received a friendly and efficient service on their food and beverages orders
  • Dealt with payments promptly and responsibly operated the till, handling cash and credit /debit cards, reconciling the monies at the end of each evening
  • Great commercial awareness and understanding of quick service volume retail catering
  • Built excellent professional relationships with the customers based on established customer service skills
  • Complied with strict Health and Safety, Food Hygiene, Fire Awareness, Security, Environmental and Waste procedures, policies and standards

Education

BSC - Animal Behaviour and welfare

University of Chester
Chester
09.2023 -

OCR Certificate in Administration Level 2 - undefined

Level 1 World Host Customer Service Course. Food Safety and Hygiene Level I Certificate Food Safety and Hygiene Level II Certificate Business Administration - undefined

Animal Care Level One - undefined

USK College, Reaseheath College

Skills

  • KEY SKILLS / ATTRIBUTES
  • Flexible and supportive team player
  • Enhanced customer service skills
  • Telephony skills
  • Cash handling skills
  • Clerical skills
  • Cleaning
  • Work Skills (Entry level 3)
  • Customer service
  • Beverage preparation
  • Stock control
  • Food hygiene regulations
  • Table service
  • Cafe cleaning duties
  • Excellent communication
  • Team player
  • Table clearing

Certification

CASH (1 year), CUSTOMER SERVICE (1 year), RECEPTIONIST (1 year), RETAIL SALES (1 year), CASH HANDLING (Less than 1 year)

Additional Information

  • work placements Ty Hafan Charity shop Duties included Sorting through donations Cash handling/till work Keeping the shop floor area clean and tidy Putting clothes in size order Steaming clothes to go out on the shop floor Serving customers in a polite manner Signing customers up for gift aid British red cross charity shop Duties included: Cash handling/Till work Keeping shop floor area clean and tidy Serving customers in a polite manner Keeping shop floor clean and tidy collecting customers details for them to have furniture delivered to their home address

Languages

English
Beginner

Timeline

BSC - Animal Behaviour and welfare

University of Chester
09.2023 -

Cafe Assistant

The Pot Cafe
05.2022 - 08.2022

Catering Assistant

PATISSERIE VALERIE
10.2017 - 12.2017

GENERAL ASSISTANT

LOLLIPOPS AND LADYBIRDS
05.2016 - 11.2017

OCR Certificate in Administration Level 2 - undefined

Level 1 World Host Customer Service Course. Food Safety and Hygiene Level I Certificate Food Safety and Hygiene Level II Certificate Business Administration - undefined

Animal Care Level One - undefined

USK College, Reaseheath College

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