Susan Heaton
Little Hulton,Greater Manchester
Summary
I'm a motivated individual with a background in customer-facing roles and demonstrate strong interpersonal skills and a commitment to delivering exceptional service. I am eager to contribute to a team and enhance customer experiences. I'm looking to learn new skills and experiences and feel my attributes would be suitable to this role. I am a outgoing, friendly person and enjoys meeting new people.
Overview
26
26
years of professional experience
Work History
Health Care Assistant
NHS Foundation Trust
Salford, Greater Manchester
01.2015 - Current
- Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Communicated effectively with patients, families, and healthcare professionals to ensure high-quality care coordination.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Applied principles of safeguarding and protection in all interactions, recognising and reporting any concerns about patient welfare.
- Responded promptly to patient call bells and requests for assistance, prioritising patient safety and satisfaction.
- Delivered end-of-life care with sensitivity and compassion, supporting patients and their families during difficult times.
- Assisted in walking, talking and movement activities for rehabilitation purposes.
- Optimised customer service processes to enhance overall satisfaction and retention.
Cleaner
Alderwood Residential Home
, Boothstown
02.2010 - 01.2015
- Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep.
- Emptied bins, collecting and sorting waste and recyclables for compacting and disposal.
- Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.
- Used wide variety of cleaning equipment to carry out tasks, including hoovers, mops, dusters and other cleaning tools.
- Managed daily cleaning and maintenance of office buildings, including dusting, vacuuming, and mopping.
- Upheld health and safety standards when handling and using chemicals.
- Disinfected high-touch areas regularly, contributing to the prevention of illness spread within the workplace.
Licensee
Frances Smith
Salford
05.2000 - 02.2010
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Actively listened to customers to fully understand requests and address concerns.
- Trained and mentored employees to maximise team performance.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
Education
Fire Awareness and Evacuation
NHS
01-2026
Health, Safety and Welfare
NHS
01-2025
Equality, Diversity and Human Rights
NHS
01-2025
Moving and Handling
NHS
01-2025
Conflict Resolution
NHS
01-2025
Fraud Awareness
NHS
01-2025
Skills
- Manual handling
- Conflict resolution
- Clear communication
- Customer service
- Team collaboration
- Risk assessment
- Record-keeping
- Food Hygiene
- Calm under pressure
- Empathy and compassion
Hobbies and interests
- I enjoy spending time with family and friends.
- I spent a lot free time outdoors with my dog.
- I am very creative and like to learn new skills
Timeline
Health Care Assistant
NHS Foundation Trust
01.2015 - Current
Cleaner
Alderwood Residential Home
02.2010 - 01.2015
Licensee
Frances Smith
05.2000 - 02.2010
Fire Awareness and Evacuation
NHS
Health, Safety and Welfare
NHS
Equality, Diversity and Human Rights
NHS
Moving and Handling
NHS
Conflict Resolution
NHS
Fraud Awareness
NHS