Susan Darlington

• Facilitated internal meetings, improving company-wide communication and transparency.
• Liaised with external support teams to strengthen business relationships and partnerships.
• Advocated for open lines of communication among staff members enhancing overall efficiency.
• Supervised daily operations to ensure compliance with company policies and industry regulations.
• New incoming assesments for Clients to ensure their individual needs are correctly met.
• Suppoting with moving on, assisting with clients to seeking emplyment, collage and volentry work.
• Ensuring all day to day support is given to the highest standard .
• Preparing all teams hours to be sent over to head office to be sent to wages.
• Assisted in recruitment processes, contributing to the hiring of top talent for key positions within the company.
• Implemented new training programmes to enhance employee skills and competencies.
• Drafted comprehensive reports on departmental performances for senior management review.
• Managed scheduling of staff shifts, maintaining smooth workflow whilst avoiding overstaffing or understaffing issues.
• Delegated tasks effectively, ensuring optimal workload distribution amongst team members.

A

• Provided companionship during outings contributing to an active social life for clients.
• Participated in regular team meetings, enhancing quality of care provided.
• Helped achieve patient independence through guided tasks and activities.
• Administered medication according to schedule, promoting optimal health outcomes.
• Prepared nutritious meals that met special dietary needs of clients.
• Actively listened to client concerns thus creating a comforting environment.
• Implemented care plans set out by healthcare professionals leading to improved patient well-being.

• Prioritised workload effectively, optimising time management within the team.
• Developed a comprehensive training programme for improved team performance.
• Adjusted resource allocation according to workload fluctuations, ensuring optimal utilisation.
• Coordinated multiple tasks to ensure timely project completion.
• Created a supportive work environment leading to high staff retention rates.
• Coordinated support operations, aligning team efforts with organisational objectives.
• Monitored team performance, providing constructive feedback and recognition where due.