brandan-lee rudland
Dartford,kent
Summary
Experienced acting manager with a proven track record in directing daily operations at Paul Page Golf Academy, ensuring high customer satisfaction and efficient service delivery. Demonstrated strong leadership and problem-solving skills while managing large-scale outdoor operations independently. Previous roles include Kids Entertainer at Lollipops, where expertise in organising and running multiple events simultaneously was honed, and McDonald's staff, where high standards of customer service and operational efficiency were consistently met. Core competencies include team leadership, customer service excellence, cash handling, time management, working under pressure, independent decision-making, health and safety compliance, problem-solving, and effective communication. Career goal: to leverage extensive experience in customer-focused roles to excel in a managerial position within the leisure or hospitality industry.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
acting manager
paul page golf academy
Dartford, kent
02.2023 - Current
- Directed daily operations at golf course, ensuring customer flow and high satisfaction levels.
Maintained course by cutting greens, repairing grounds, and managing operational needs independently.
Balanced efficiency and service quality during peak summer, working up to 72 hours weekly.
Demonstrated strong time management, problem-solving, and decision-making skills consistently.
Gained extensive experience in managing customer flow and overseeing large-scale outdoor operations.
Kids Entertainer
Lollipops
Dartford, kent
08.2022 - 06.2023
- Worked as a children’s entertainer responsible for supervising and engaging groups of children in a fun, safe, and energetic environment. Duties included leading games and activities, hosting and entertaining children during birthday parties, and ensuring a positive experience for both children and parents. Prepared and served party food, set up and cleaned party areas, and managed multiple party schedules efficiently, often preparing and running up to seven parties per day. Maintained high standards of hygiene, safety, and customer service while remaining organised, patient, and enthusiastic in a fast-paced setting.
mcdonalds staff
mcdonalds
Dartford, kent
03.2022 - 07.2022
- Worked as part of a fast-paced team delivering efficient and friendly customer service. Responsibilities included food and drink preparation, operating tills, handling cash and card payments, and maintaining high standards of cleanliness and food safety. Adapted quickly to busy periods, followed company procedures accurately, and contributed to meeting service time and quality targets.
Education
level 3 - Personal training
PoweredbyBODYCORE
dartford 09.2025 - 01.2026
level 4 - IT
north kent college
dartford 09.2022 - 06.2025
Skills
- Team Leadership & Support – Supported and guided colleagues during busy periods, led by example on the shop floor, and stepped up to run operations in the manager’s absence
- Customer Service Excellence – Delivered consistently high standards of customer service across retail, hospitality, and leisure roles, ensuring positive experiences even during high footfall and peak times
- Cash Handling & Till Operation – Operated tills accurately at McDonald’s and in retail environments, handling cash and card transactions responsibly and efficiently
- Time Management & Organisation – Managed multiple responsibilities simultaneously, including preparing and running up to seven children’s parties per day and balancing operational tasks during busy summer periods
- Working Under Pressure – Remained calm and effective in fast-paced environments such as high-volume food service, busy party schedules, and customer-heavy leisure operations
- Independent Working & Decision-Making – Ran a golf course independently on multiple days each week, managing customer flow, maintenance tasks, and operational decisions without supervision
- Health, Safety & Compliance – Followed strict hygiene, safety, and operational procedures in food service, childcare, and outdoor environments
- Problem Solving – Responded quickly to customer issues, scheduling challenges, and operational problems to maintain smooth service
- Communication Skills – Communicated clearly with customers, parents, team members, and management to ensure expectations were met and operations ran efficiently
Timeline
level 3 - Personal training
PoweredbyBODYCORE
09.2025 - 01.2026
acting manager
paul page golf academy
02.2023 - Current
level 4 - IT
north kent college
09.2022 - 06.2025
Kids Entertainer
Lollipops
08.2022 - 06.2023
mcdonalds staff
mcdonalds
03.2022 - 07.2022