FELICIA ISTRATE
Milton Keynes
Summary
Emerging business professional eager to contribute to change management and organizational growth. Excels in leadership roles with superior attention to operational challenges and business solutions.
Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations.
Encouraging Team Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Acting Manager
Gxo Logistics Waitrose
Milton Keynes, Buckinghamshire
04.2023 - Current
- Running the operation ( achieving the capability set up and achieving the KPI set up for each task)
- Providing trainings for team
- Health and Safety Briefs , Safety conversations completed
- Team briefs
- Performance briefs
- Monitored the lowest performance
- Note taker for performance meetings, investigations, accidents, disciplinary and suspensions.
- Monitored the pick errors and advised colleagues how to improve.
- Engagement project (Christmas day, Charities, Bingo, Family Fun day)
- Monitored the indirect codes and the budget for each code.
- Counselling's for lowest performance and setting up stages meetings.
- Drug and alcohol test training.
- Led multiple teams, driving company growth consistent with overall mission and values.
- Oversaw daily company operations to reach financial targets.
- Monitored budget to meet sales and revenue targets.
- Maintained organisational compliance with applicable legislation and regulations.
Team Leader
GXO LOGISTICS WAITROSE
Milton Keynes, Buckinghamshire
09.2021 - Current
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Fostered positive employee relationships through communication, training and coaching.
- Set and monitored weekly targets for operational team to increase product sales and revenue.
- Implemented and documented standard operating procedures to comply with audit and safety requirements.
- Maintained accurate employee records and updates on performance, absence and HR conversations.
- Led shifts and motivated team to drive sales.
- Reduced personnel injuries through encouraging safe behaviour in workplace.
- Participated in safety and risk assessments and suggested hazard reduction strategies.
- Implemented safe working methods and practices by conducting regular audits and workplace inspections.
- Undertook regular performance reviews to identify areas for improvement.
- Promoted professionalism and effective communication among staff to develop productive relationships.
- Drove team to consistently exceed critical Key Performance Indicator (KPI) targets by up to 90%.
- Reported all accidents, near miss incidents and work-related ill health conditions to supervisor.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Administered Warehouse Management System (WMS), maintaining 100% accuracy of all shipping records.
- Trained pickers in improved picking methods, boosting on-time performance from 60 % to 90%.
- Briefed team on productivity targets and process changes.
- Reported daily warehouse performance data and updated company logs.
- Delegated tasks and coordinated warehouse workflow to support continuous productivity.
Administrative Assistant
XPO Logistics Waitrose
Milton Keynes, Buckinghamshire
05.2021 - 09.2023
- Updated daily the shift reports
- Weekly planning
- Updated sickness and return to works
- Shift changes for colleagues
- Planning extra hours to meet the business needs
- Daily reports
- Daily updates
PLACEMENT
South East Midlands Local Enterprise Partnership
03.2021 - 08.2022
- SEMLEP)
- (project university)
- Research,
- Benchmarking,
- Contract and handbook,
- Culture creating activities,
- Policies,
- L&D plan,
- COVID-return to work
Warehouse Operative
XPO LOGISTIC
MILTON Keynes
10.2017 - 04.2021
- HLOP(SCOOP)/LLOP driver - picking of stock according to Health and Safety regulations
- Using picking headsets
- Using manual handling techniques to fulfil tasks involving safe picking (repeatedly lifting)
- Adhering to strict Health & Safety procedures
- Accuracy is of upmost importance to ensure a smooth process with collection/delivery
- Created Overtime Book for Night-shift
- Engagement Project- organized Women's day, created gift cards
- Consolidation training (LOADING)
- GXP PHARMA training (SECURE)
Horticultural Adviser
AECTRA AGROCHEMICALS SRL
BUCHAREST
10.2016 - 10.2017
- HORTICULTURAL ENGINEERING
- Promoted products and offers
- Planned weekly activities for promoters and sales team
- Strong communication skills
- Created posters in Word
- Market analysis
- Generating business reports
- Monthly presentations Microsoft PowerPoint
- Used Microsoft Programs
- Created customers base (Microsoft Excel)
- Checked customers' orders
- Customer support via chat, email, or phone
- Specific activities for selling the products from the company's portfolio to the farmers in the area
- Provided consultancy in the field of fertilization, to promote the best and most modern practices to the clients of the company
- Tracked customers culture and proposed solutions tailored to their needs
- Organized symposiums and presentations of new technologies
- Created new strategies to get new clients
- Created customized offers for loyal clients
- Researched and analysed pesticide efficacy and made adjustments to application management.
- Supervised fertiliser and pesticide applications.
- Provided guidance and recommendations regarding planting and cultivation methods.
- Planned and planted items according to season and growing conditions.
- Optimised plant health, performing transplants to increase nutrition.
SALES REPRESENTATIVE
SIRIOAGRI SRL
BUCHAREST
06.2016 - 10.2016
- Promoted products and offers
- Created customer base
- Specific activities for selling the products from the company's portfolio to the farmers in the area
- Provided consultancy in the field of fertilization, to promote the best and most modern practices to the clients of the company
- Tracked customers culture and proposed solutions tailored to their needs
- Market analysis, competition
- Costumers support and advisor
- Data processing
- Data analysis
- Responded to telephone and in-person requests for information.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Utilised various sales techniques to develop relationships with customers and drive sales.
- Set up appointments with potential and current customers to discuss new products and services.
- Completed customer searches to generate new leads.
- Contacted satisfied customers to offer additional services.
Education
Bachelor of Science with Honours - Human Resource Management
02.2018 - 09.2022
Human Resources and Business Management Learning the essential skills needed for a successful career in business Gaining an understanding of the core legal concepts used in business sector Developing the core skills such as project planning, team working and self-presentation Work placement HR Department South East Midlands Local Enterprise Partnership (SEMLEP).
Engineer - Horticultural
09.2012 - 07.2016
Faculty of Horticulture: Horticulture, Landscape architecture, Environmental engineering, EQF level 5 professional practice knowledge in math, accounting, computer skills, management, marketing
Master of Science - Ecological Horticulture
09.2016 - 07.2017
NVQ Level 5 - Diploma in Education and Training
04.2023 -
Skills
- Accountancy, math
- Resource human
- Psychology
- Logic
- Economy
- Professional skills achieved
- Professional practice
- Digital certification
- Skills
- Customer service skills
- Planning and Research skills
- Self-motivation
- Flexibility
- Good listener
- Problem-solving skills
- Calm head and solid problem solver
- Ability to work well within a team environment and on own initiative
- Good communication skills
- Excellent interaction skills
- Eager to learn new skills
- Devotion
- Ambitious person
- Methodical by nature with meticulous attention to detail
- Flexible in approach, able to adapt to ever-changing customer requirement
- Expert user in Microsoft Office Software
- Good digital skills
- Very strong work ethic
- Good organizational skills
- Good leadership skills
- Good participation and involvement in training programs
- Motivational leadership
- Excellent communication
- Team supervision
- Key Performance Indicator (KPI) management
- Cost-effective budget control
- Operations management
- Capacity planning
Certification
- D&A TRAINING CERTIFICATE
- Certificate in digital aptitudes (PC) Employee of the Month June 2017 - nominated by the team AECTRA AGROCHEMICALS SRL, for excellent results and devotion Pspa certificate (placement university)
Languages
English
Master or proficient
C2
Romanian
Master or proficient
C2
Timeline
Acting Manager - Gxo Logistics Waitrose
04.2023 - Current
Applied Business Academy - NVQ Level 5, Diploma in Education and Training
04.2023 -
Team Leader - GXO LOGISTICS WAITROSE
09.2021 - Current
Administrative Assistant - XPO Logistics Waitrose
05.2021 - 09.2023
PLACEMENT - South East Midlands Local Enterprise Partnership
03.2021 - 08.2022
University of Bedfordshire - Bachelor of Science with Honours, Human Resource Management
02.2018 - 09.2022
Warehouse Operative - XPO LOGISTIC
10.2017 - 04.2021
Horticultural Adviser - AECTRA AGROCHEMICALS SRL
10.2016 - 10.2017
Ion Ionescu de la Brad University of Agricultural - Master of Science, Ecological Horticulture
09.2016 - 07.2017
SALES REPRESENTATIVE - SIRIOAGRI SRL
06.2016 - 10.2016
Ion Ionescu de la Brad University of Agricultural Sciences and Veterinary Medicine of Iasi - Engineer, Horticultural
09.2012 - 07.2016
National High School - ,
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