Susan Akua Pokua Tuah
Leicester,Leicestershire
Summary
Career guidance professional with expertise in building communication and rapport with youth. Led teams to improve performance through strategic evaluations and high-quality service delivery. Strong organizational and time management skills drive effective program engagement and consistent results.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Operational Support Grade
HMPPS
Onley
03.2024 - 06.2026
- Ensuring secure entry and exit of staff, visitors, vehicles.
- Carrying out searches of staff, prisoners, visitors and vehicles
- Walking around prison site to escort vehicles and contractors
- Issuing and collecting staff keys and radios
- Walking around prison site patrolling and searching perimeter fence areas
- Evaluated performance of about 300 clerical workers against company standards.
Health and safety coordinator
Amazon Logistics
Rugby
03.2020 - 02.2024
- Developed and implemented health and safety policies that ensured safe and secure workplace for staff and customers
- Planning health and safety program and protocols
- Teaching supervisors, managers and other leaders in company about health and safety standards
- Presenting safety training sessions to company
- Ensuring compliance with OSHA, federal and state regulations
- Handling risk assessments to gather information on safety issues
- Verifying that employees consistently follow safety protocols
- Instructed employees of about 400 in company policies and procedures, maximising compliance and consistency.
Care assistant
ABM care
Coventry
12.2018 - 02.2020
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals of over 100 with day-to-day activities while consistently encouraging independence and self-belief.
- Kept patient environments clean and neat following optimum hygiene standards.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Providing emotional support and companionship for individual and their families
Education
NEBOSH NATIONAL GENERAL CERTIFICATE - HEALTH AND SAFETY
RRC INTERNATIONAL
UNITED KINGDOM 03.2023 - 02.2024
CARE CERTIFICATE - CARE
BRINCE INSTITUTION UK
UK 03.2024 - 05.2024
NVQ LEVEL 2 CERTIFICATE - NQV2
BRINCE INSTITUTE UK
UK 04.2024 -
DEGREE IN ACCOUNTING - ACCOUNTING
CATHOLIC UNIVERSITY COLLEGE OF GHANA
GHANA 08.2013 - 05.2017
Skills
- Business administration
- Data Entry
- Employee management
- Complaint resolution
- Workflow planning
- Microsoft Office expertise
- Patient observations
- Person-centred care plans
- Personal care assistance
- Safeguarding knowledge
- Patient risk assessment
- Personal care
Affiliations
- Reading and Touring
Education
Current
Certification
NEBOSH certificate
care certificate
NVQ2 Certificate
Degree in accounting
Languages
6
Languages
English
Timeline
NVQ LEVEL 2 CERTIFICATE - NQV2
BRINCE INSTITUTE UK
04.2024 -
CARE CERTIFICATE - CARE
BRINCE INSTITUTION UK
03.2024 - 05.2024
Operational Support Grade
HMPPS
03.2024 - 06.2026
NEBOSH NATIONAL GENERAL CERTIFICATE - HEALTH AND SAFETY
RRC INTERNATIONAL
03.2023 - 02.2024
Health and safety coordinator
Amazon Logistics
03.2020 - 02.2024
Care assistant
ABM care
12.2018 - 02.2020
DEGREE IN ACCOUNTING - ACCOUNTING
CATHOLIC UNIVERSITY COLLEGE OF GHANA
08.2013 - 05.2017