Susan Agger

Supported daily routines and emotional well-being of three children in a residential environment.

Accompanied children to school and medical appointments, including therapy sessions.

Maintained accurate records while ensuring confidentiality.

• Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
• Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
• Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
• De-escalated violent, aggressive and threatening behaviour.
• Actively participated in team meetings, contributing to the development of service improvement strategies.
• Conducted risk assessments for activities and environments, minimising potential hazards.
• Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
• Coordinated with social services and other agencies to access additional support for clients, facilitating comprehensive care.
• Facilitated life skills workshops and programmes in collaboration with social work professional.
• Evaluated clients' progress using evidence-based techniques.
• Maintained detailed records of client progress, interventions, and any changes in condition, contributing to continuous care improvement.
• Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
• Communicated effectively with clients' families, providing updates and advice to support them in their caring roles.
• Monitored client health and well-being, swiftly responding to emergencies and liaising with healthcare providers as necessary.

Conducted assessments to evaluate client needs and service requirements.

Developed care plans tailored to individual client goals and circumstances.

Managed phone call inquiries to provide timely information and support.

• Kept knowledge of and complied with Awarding Organisation quality assurance processes and requirements.
• Coordinated with external agencies to benchmark assessment practices, identifying areas for improvement.
• Designed and delivered training programmes for new assessors, raising the benchmark for assessment quality.
• Prepared reports explaining assessment results and outlining methods used.
• Completed field inspections, structural measurements, records reviews and other historical assessments to make accurate judgments.
• Maintained strict adherence to confidentiality guidelines and policies to safeguard students.

• Facilitated rota management for team schedules.
• Assisted in conducting assessments to evaluate care needs.
• Supported development of care plans to enhance patient outcomes.
• Administered schedule and rota coordination for care workers, utilising [Software].
• Demonstrated compassion, understanding and good listening skills to enable effective communication with patients, families and care providers.
• Addressed and resolved complaints from patients and families to maintain high levels of satisfaction.

• Conducted regular audits of care practices and environments, identifying and addressing areas for improvement promptly.
• Oversaw the implementation of electronic health records, streamlining documentation processes and improving data accuracy.
• Recruited and trained compassionate, trustworthy, professional caregivers, prioritising first-class service user support.
• Coordinated multidisciplinary team meetings, facilitating effective communication between healthcare professionals and stakeholders.
• Treated service users and families with dignity and respect, consistently meeting welfare needs.
• Developed and maintained strong relationships with service users, relatives, and local communities to support patient-centred care.
• Maintained comprehensive service user records, enabling responsive monitoring and targeted care provisions.
• Implemented innovative strategies to meet Ofsted and CQC compliance requirements, significantly reducing risk of non-compliance.
• Facilitated staff participation in professional development opportunities, contributing to a culture of continuous learning and improvement.
• Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
• Maintained rigorous safeguarding procedures and processes, guaranteeing optimal service user welfare.
• Negotiated contracts with suppliers, securing cost-effective solutions for facility needs without compromising on quality.
• Led recruitment, training, and development initiatives for staff, increasing retention rates and ensuring high levels of competency.

• Conducted assessments in clients' homes to develop tailored care plans.
• Facilitated regular reviews to ensure care plan effectiveness.
• Coordinated with occupational therapists and social workers to optimise client support.

• Assisted care homes by picking up additional shifts.
• Supported team leader in daily operations.
• Administered medications to residents as per care plans.
• Supervised staff to ensure quality of personal care.
• Maintained a safe environment for all residents.
• Liaised with G.P. and social workers for coordinated care.
• Monitored team performance, identifying areas for improvement and implementing corrective actions.
• Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
• Monitored staff performance and developed improvement plans.
• Resolved complex customer enquiries, disputes and complaints.
• Evaluated team performance and provided constructive feedback to improve daily goal achievement.
• Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
• Delivered quality service with friendly and professional demeanour.
• Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
• Developed open and professional relationships with team members to facilitate effective issue resolution.
• Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
• Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.

• Assisted clients in home environments with complex needs.
• Provided tracheostomy care and support.
• Facilitated bowel management and spinal injury assistance.
• Administered catheter and stoma care.
• Delivered end-of-life care with compassion.
• Assisted with daily living activities, promoting independence amongst elderly clients.
• Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
• Maintained clean and hygienic living environments, ensuring comfort and safety.
• Provided emotional support and companionship, building trusting relationships.
• Engaged in respectful communication, respecting the dignity of those in care.
• Supported residents with mobility issues, using equipment safely to aid movement.
• Documented care provided, ensuring accurate and up-to-date records were kept.
• Provided personalised care and support to residents, enhancing their quality of life.
• Prepared and served nutritious meals, catering to diverse dietary requirements.
• Coordinated with family members, providing updates and involving them in care decisions.
• Administered medication under supervision, adhering to strict healthcare guidelines.
• Responded promptly to emergencies, applying first aid and alerting medical staff.
• Documented care plans, hospital actions and patient activities in line with best practices.

• Assisted with daily living activities for residents.
• Provided support to nursing staff and care team.
• Engaged in all aspects of resident care, including end of life support.
• Engaged in respectful communication, respecting the dignity of those in care.
• Helped patients with personal care tasks, including meal assistance, toileting and mobility support.
• Assisted residents with personal care tasks, including bathing, dressing, and grooming, promoting independence and dignity.
• Documented care provided, ensuring accurate and up-to-date records were kept.
• Supported residents with mobility issues, using hoists and mobility aids safely to prevent injuries and promote independence.
• Administered medications to residents according to their personalised care plans, adhering to stringent safety protocols.
• Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
• Maintained clean and hygienic living environments, ensuring comfort and safety.
• Provided personalised care and support to residents, enhancing their quality of life.
• Monitored and recorded vital signs, contributing to health assessments and care plans.

• Working in nursing homes across Wirral and Cheshire.
• Working with vulnerable adults and the elderly on a one to one basis.

• Responsibilities
• Delegating work load to staff.
• Managing rotas
• Liasing with health professionals
• Staff supervisions
• Managing and administrating residents medication.
• Supporting residents with all aspects of personal care
• Covering shifts at short notice
• Ensure the safety of all residents and staff each shift
• End of life care
• Accomplishments
• I obtained my N.V.Q. Level 4.
• I managed my shifts to the best of my ability, all staff worked well and I never really had any real problems.
• All staff were told at the beginning of each shift what they were doing and they knew what was expected.
• We all work as a team which is what makes the shifts run smoothly.
• I have the respect of the staff which I think helps too.
• I have always been firm but fair.
• Skills Used
• Leadership and management

• Assisting with all personal care needs
• Cooking meals
• Housework
• Giving out medication
• Collecting pension and paying bills
• Taking clients out shopping or to appointments.
• End of life care

• In their own homes with their daily living requirements.
• Assisting clients with all personal care.
• Cooking meals
• Housework
• Shopping
• Paying bills, collecting pensions
• Taking clients out
• End of life care

• Working in a large residential house for the elderly, 30 beds.
• Assisting with all personal care needs
• Supporting residents to eat their meals
• Ensuring their safety throughout the night
• Palliative care
• End of life care

• Working in a 68 bed nursing home, started as carer and was then promoted to senior carer.
• Providing care to the elderly, including those suffering with dementia.
• As senior carer I supervised a team of 10 care staff.
• My primary duties included:
• Allocating shifts to staff.
• Allocating tasks to staff on duty
• Liaising with GPs on behalf of residents
• Arranging escorts to and from any off-site appointments
• Assisting residents with all other basic daily activities, ensuring they are safe and comfortable in the home
• Palliative care
• End of life care.

• Assisting residents with all aspects of personal care.
• Supporting residents with eating their meals.
• Ensuring residents were safe and comfortable within the home.

• Delegating work load, getting orders ready for delivery, working shop floor