Amy Cairns
Spennymoor
Summary
I am a compassionate individual with strong foundation in communication and problem-solving skills, complemented by background in childcare. Demonstrates adaptability and resilience in supporting children's emotional and developmental needs. Committed to fostering positive, nurturing environment that encourages growth and well-being.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work history
Childrens Support Worker
Paragon Social Care
, Durham
11.2024 - 05.2025
- Managed conflict between children effectively, fostering a harmonious environment conducive to learning and growth.
- Established trust with children by maintaining open and honest communication channels.
- Improved self-confidence in children by consistently providing positive reinforcement and encouragement.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Created a safe environment with strict adherence to child safeguarding measures.
Community domiciliary care worker
Unisus Care
04.2024 - 10.2024
- Maintained exceptional standards of patient care by administering medication, preparing meals and aiding with personal hygiene tasks.
- Handled sensitive information confidentially respecting the privacy rights of every client under my care.
- Improved mobility for disabled patients using assistive devices such as wheelchairs, canes or walkers effectively.
- Developed strong rapport with clients by delivering compassionate care tailored to individual needs.
- Managed household chores to maintain cleanliness and organisation for the benefit of clients' physical wellbeing.
- Completed paperwork accurately for record keeping.
Children’s Support Worker
Major Health Care Agency
01.2023 - 06.2024
- Improved self-confidence in children by consistently providing positive reinforcement and encouragement.
- Delivered exceptional care for children, ensuring their physical and emotional well-being at all times.
- Offered emotional support to distressed children, providing comfort during difficult times.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
Mental health & Learning Difficulty’s Support Worker
Swanton Care
04.2022 - 07.2023
- Providing emotional and professional support.
- Offering advice.
- Carrying out capability assessments.
- Being aware of safeguarding risks and reporting these appropriately.
- Providing support to individuals during observations and engagement.
Mental Health Support Worker
Cygnet Healthcare
03.2021 - 12.2021
- Providing person centred support to individuals within a psychiatric intensive care setting.
- Maintaining the safety of patients and their environment.
- Assessing and managing potential risk.
- Utilising De-escalation techniques to manage potential risk behaviour.
- Assisting patients to maintain their privacy and dignity.
- Completing defensible documentation.
Community Carer
Comfort Call
04.2019 - 03.2021
- Provide personal care and support to clients with needs, disabilities and illnesses.
- To encourage the independence of a client and assist with independence.
- To assist with washing and dressing.
- Preparing food and drinks, understanding nutritional needs, dislikes and likes.
- To respect the client's dignity and needs.
Customer Complaints Advisor
Vodafone Concentrix
02.2018 - 04.2019
- Taking direct complaints from customers and working through fully to resolution with the customer.
- Managing customer’s expectations.
- Restoring customers faith in the business.
- Giving excellent customer service over the phone and able to empathise with the customer and defuse situations.
- Building rapport with the customer to allow my handling of their complaints to run smoother.
- I also confirm everything that I have spoken about with the customer at the end of call, to make sure the customer is fully happy with the resolution and that the problem has been fixed so the customer won’t have to ring up again.
Supervisor
Greggs Bakery
11.2018 - 08.2018
- Worked on front of shop handling customer orders.
- Ensured that my team where meeting shop targets and working efficiently.
- Making sure that the service delivered was satisfactory for our customers.
Waitress/Bar Tender
Sambuca Forest Hall
08.2015 - 02.2018
- Delivering an excellent customer experience consistently.
- Meet and greet customers, before seating them at their table.
- Take drink and food orders whilst also being on hand for any other requirements that the customer may have, to ensure great customer satisfaction.
- I would be there to take any complaints that customers may have, whether it be about the quality of food or service, and make sure that there was an appropriate resolution put in place.
Telephone Operator
L.A Taxis
11.2014 - 08.2015
- Managed the phone and computer at the same time, while speaking to customers and typing in their request.
- Maintained a calm nature and performed control when helping a customer with a problem.
- Worked effectively and efficiently as part of a team to achieve excellent levels of customer satisfaction.
- Built rapport and used empathy to overcome difficult situations to promote customer loyalty and satisfaction.
Door to door sales
Home Fundraising
03.2014 - 11.2014
- Assisted customers face to face in a polite and professional manner ensuring that high levels of customer satisfaction were always achieved.
- Achieved personal, daily and weekly targets as set by the business.
- Demonstrated effective team work whilst working in a high-pressure environment to achieve gold standards results within a strict time limit.
- Handled criticism and abuse from customers and stay calm and collected.
- Led a team around streets when knocking on doors, presented leadership.
Telephone Operator
Five Star Taxi’s
12.2013 - 03.2014
- Demonstrated effective team work whilst working in a high-pressure environment to achieve gold standards results within a strict time limit.
- Handled criticism and abuse from customers and stay calm and collected.
- Managed the phone and computer at the same time, while speaking to customers and typing in their request.
Education
Health & Social Care -
Newcastle College
09.2011 - 06.2013
High School - undefined
George Stephenson School
09.2006 - 06.2013
Skills
- Adaptable
- Behaviour management training
- Therapeutic engagement techniques
- Understanding of safeguarding procedures
- Child-Centred approach
- Trauma-informed practice
- Behaviour management
- Mental health awareness
- Clear communication
- Multidisciplinary team collaboration
- Nonviolent physical restraint techniques
- Safeguarding protocols adherence
- Knowledge of children's rights
- Patience and resilience
References
References available upon request.
Timeline
Childrens Support Worker
Paragon Social Care
11.2024 - 05.2025
Community domiciliary care worker
Unisus Care
04.2024 - 10.2024
Children’s Support Worker
Major Health Care Agency
01.2023 - 06.2024
Mental health & Learning Difficulty’s Support Worker
Swanton Care
04.2022 - 07.2023
Mental Health Support Worker
Cygnet Healthcare
03.2021 - 12.2021
Community Carer
Comfort Call
04.2019 - 03.2021
Supervisor
Greggs Bakery
11.2018 - 08.2018
Customer Complaints Advisor
Vodafone Concentrix
02.2018 - 04.2019
Waitress/Bar Tender
Sambuca Forest Hall
08.2015 - 02.2018
Telephone Operator
L.A Taxis
11.2014 - 08.2015
Door to door sales
Home Fundraising
03.2014 - 11.2014
Telephone Operator
Five Star Taxi’s
12.2013 - 03.2014
Health & Social Care -
Newcastle College
09.2011 - 06.2013
High School - undefined
George Stephenson School
09.2006 - 06.2013
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