Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

Suraj Lama

Edinburgh,Scotland

Summary

Highly skilled in customer service with a strong focus on service mindedness and understanding special dietary requirements. Demonstrates a patient and calm nature, adept at handling difficult customers and utilising restaurant software. Proficient in stock inventory control, aiming to enhance operational efficiency and customer satisfaction in the hospitality industry.

Overview

3
3
years of professional experience

Work history

Waiter

Novotel Hotel
Edinburgh, Scotland
03.2025 - Current
  • Upheld health and safety standards by regularly sanitising hands and work areas.
  • Helped reduce waiting times by swiftly clearing tables after use.
  • Mitigated complaints effectively by empathetically listening and offering solutions.
  • Managed table settings for optimal dining experience.
  • Assisted in food preparation, resulting in timely service delivery.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.

Barista

Sambhala Cafe
Kathmandu, Nepal
02.2023 - 02.2024
  • Provided a welcoming atmosphere to customers, promoting return visits.
  • Enhanced bar efficiency by keeping work areas tidy and well-stocked.
  • Implemented hygiene standards throughout café premises for public health safety compliance.
  • Streamlined order taking process, reducing wait times for customers' convenience.
  • Maintained cleanliness of the café area whilst preparing orders.
  • Demonstrated proficiency in operating espresso machines with precision and care.

Education

Certificate of Higher Education - Hotel Management and Travel and Tourism

Vinayak Siddha College
Nepal
08/2021 - 04/2023

Skills

  • Service mindedness
  • Special dietary requirements understanding
  • Patient and calm nature
  • Handling difficult customers
  • Restaurant software utilisation
  • Stock inventory control
  • Customer Service

Affiliations

  • I love sports and I'm a brown belt in Karate and I'm a person loves doing exercises in everyday life.

Languages

English
Intermediate
Nepali
Intermediate

Timeline

Waiter

Novotel Hotel
03.2025 - Current

Barista

Sambhala Cafe
02.2023 - 02.2024

Certificate of Higher Education - Hotel Management and Travel and Tourism

Vinayak Siddha College
08/2021 - 04/2023
Suraj Lama