Jaciana Mello Xavier
London
Summary
Experienced hospitality professional with extensive knowledge of dining etiquette, silver service, and reservation software navigation. Demonstrates exceptional customer service, interpersonal skills, and a friendly disposition to ensure memorable guest experiences. Skilled in product knowledge and service-mindedness, with a patient and calm nature that supports effective problem-solving in high-pressure environments. Dedicated to delivering excellence in every aspect of service while fostering positive relationships with guests and colleagues.
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Overview
6
6
years of professional experience
2028
2028
years of post-secondary education
Work history
Waiter
Royal Air Force Club
London
04.2020 - Current
- Helped reduce waiting times by swiftly clearing tables after use.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Delivered excellent customer service through friendly and polite interaction.
Cleaning supervisor
Churchill Services
London, England
07.2021 - 11.2023
- Ensured cleanliness standards were met with regular inspections of work areas.
- Promoted health and safety policies among staff, leading to reduced workplace accidents.
- Conducted performance evaluations, fostering continuous improvement in cleaning services.
- Developed rosters and assigned duties to maximise staff utilisation.
- Maintained a safe work environment through meticulous adherence to safety protocols.
Education
NVQ Level 1 - NCFE CACHE Level 1 Award in Caring For Children
NCFE
LondonGCSEs - English, Math & Literacy
London South East Colleges
London 09.2019 - 07.2022
Skills
- Dining etiquette knowledge
- Silver service experience
- Reservation software navigation
- Friendly disposition
- Patient and calm nature
- Customer Service
- Service mindedness
- Product knowledge
- Interpersonal skills
Languages
Portuguese
Native
Spanish
Intermediate
English
Upper intermediate
Timeline
Cleaning supervisor
Churchill Services
07.2021 - 11.2023
Waiter
Royal Air Force Club
04.2020 - Current
GCSEs - English, Math & Literacy
London South East Colleges
09.2019 - 07.2022
NVQ Level 1 - NCFE CACHE Level 1 Award in Caring For Children
NCFE