Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Certification
Work Availability
Timeline
Hi, I’m

SUNITA SOOD

Cardiff,South Glamorgan
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden

Summary

Multi-talented Project Coordinator successful at taking on diverse project tasks to accomplish tight deadlines. Hands-on people person and analytical problem solver with excellent communication, planning and decision making skills. Hardworking leader skilled in coordinating complex schedules and logistics. Possesses exceptional attention to detail and high-level problem-solving skills. Committed to building and supporting high performance teams to meet project requirements. Meticulous business leader versed in guiding complex projects through to completion. Leverages industry knowledge and superior critical thinking skills to support progress. Persuasive negotiator with proven history of successful supervising control room operations. Focused Supervisor with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives. Enthusiastic Public Service Centre Supervisor with 19 years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares personal knowledge and experiences to achieve results. Resourceful and well-organised with excellent leadership and team-building record. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

19
years of professional experience
1
Certification

Work History

South Wales Police
Bridgend, County Borough of Bridgend

Black Police Association Co originator
02.2024 - Current

Job overview

  • Co ordinated and deputised National Black Police Association 25th anniversary Conference event.
  • Arranged keynote speakers, exhibitors as well as raised revenue as sponsorship.
  • Deputised whole operations from liaising with event planners to inviting MP's Senior Police officials as well as police officers and staff from all 43 UK police forces.
  • Facilitated client meetings, providing updates on project progress and addressed all concerns.
  • Analysed and resolved complex resource management concerns optimising scheduling.
  • Assessed risks to identify potential issues and implemented mitigation strategies.
  • Led and managed team, whilst maintaining smooth daily operations.
  • Resolved project-related issues whilst promptly, preventing disruptions within workflow.
  • Organised financial and operational data to help with budgeting and planning.
  • Maximised communication and transparency between clients, internal departments and stakeholders.
  • Monitored project budgets for cost-effective resource allocation.
  • Managed project communication channels, fostering engagement and collaboration.
  • Handled negotiations with outside vendors and service agencies to meet needs and requirements.
  • Liaised with external vendors to secure necessary resources and services.
  • Supported project closure activities, including documentation and knowledge transfer.
  • Maintained project schedules by managing deadlines and adjusting workflows to suit.
  • Assessed risks to identify potential issues and implement mitigation strategies.

South Wales Police
Bridgend, County Borough of Bridgend

Joint chair Black Police Association
01.2023 - Current

Job overview

  • Joint Chair of the Black Police Association (BPA) typically involves leadership and representation within the organization.
  • Supporting all Black and Ethnic, Minority Groups Police working for South Wales Police as well as supporting communities within.
  • BPA is an association that advocates for the interests and concerns of Black, Minority Ethnic police officers and staff within South Wales Police.
  • Providing leadership within the BPA, guiding its activities, setting its agenda, and representing its interests to external stakeholders.
  • Advocate for the interests of Black, Minority police officers and staff, addressing concerns such as diversity, equity, and inclusion.
  • Joint Chair, representing the BPA in meetings and negotiations with Police services, and communicating and participating at community events.
  • Engage with the Black and Minority Ethnic communities and other communities of colour to build trust, confidence and collaboration between Police services and their communities.
  • Supporting Black and Minority Ethnic police officers and staff within the organisation, providing mentorship, resources, and assistance in navigating challenges they may face.
  • Work to influence policies, promoting diversity, equity, and inclusion, and to address systemic issues that affect Black and Minority Ethnic Police officers and staff.
  • Collaborate with other BPA leaders up and down country and their members to develop strategies and initiatives to advance the goals of the organisation.
  • Critical role in advocating for rights and interests of black and Minority Ethnic police officers, promoting diversity and inclusion within Policing.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Fostering positive relationships between Police service and the communities we serve.

South Wales Police
Bridgend, County Borough of Bridgend

Supervisor Public Service Centre
11.2004 - Current

Job overview

  • Controller for almost 17years then Supervisor for two and half years.
  • Support Public Service Centre Shift Manager in delivering effective management of resources
  • Support Force Incident Manager during critical or potentially critical incidents to ensure the safety of all and contribute to the timely resolution of incidents
  • Monitor and review on-going incidents and support staff to ensure effective and efficient responses in accordance with set performance guidelines
  • Act in adherence to all other legal frameworks, key working principles, policies, and guidance relevant to the role to maintain effective, secure, and legal working practices
  • Have responsibility for a number of staff, ensuring wellbeing, performance and development are regularly monitored
  • Be operationally aware and deliver the most effective service to our communities
  • Liaise with Police Officers, Police Staff, General Public, External Organisations, Agencies and Partnerships as required
  • Provide advice to members of the public including on escalated matters
  • Audit the work of Public Service Centre staff and identify individual or team training & development needs to provide appropriate coaching and performance feedback
  • Adopt a continuous improvement mind-set to improve the service delivery
  • Take into consideration value for money in decision making.
  • To carry out quantitative and qualitative analysis and provide interpretation of results

• Carry out the analysis of data, information and situations to provide solutions to problems/queries

• Prepare and analyse management information including financial reports and project plans, recommending action where appropriate

  • Monitor and implement business improvement strategies

• Maintain and improve operational efficiency and quality of service of own area

• Identify, evaluate, propose and implement developments and improvements to the area, unit or project for the mutual benefit of the force and customers

  • Plan and organise allocated own work

• Co-ordinate with other team members

• Organise the availability of resources, including equipment, people and systems

• Contribute to departmental subject/functional/unit plan.

• Develop and implement sub project plans

• Prepare and propose business plans and budgets for the service area; monitor and control costs / income within approved budget

• Identify, propose and introduce improvements to the service provision

• Gather information from the client/client group to investigate and analyse need

• Develop and agree a course of action covering the short and medium term

• To organise and schedule events/meetings as directed • Contribute to local community priorities

  • Monitor and allocate workload and monitor performance

• To co-ordinate the recruitment, development and motivation of staff

• Advise and co-ordinate the performance of teams

• To assist in implementation of change management

• Coach and mentor others

• Quality assure the standard of work of the team.

  • To undertake research on legislation/ complex/ sensitive/ contentious specific subject matters

• Present recommendations, support staff (wellbeing)

• Gather and analyse information and provide results for further analysis

• To carry out investigations of relevant problems, queries and/or situations • Follow-up enquiries as directed

Education

Cathay's High School
Cardiff

NVQ Level 2 from GNVQ Intermediate Business and IT.
1996

University Overview

  • Passed with Distinction

Cathay's High School
Cardiff

GCSEs from Maths and English
1995

University Overview

  • Passed.

Skills

  • Customer service
  • Multilingual
  • Public relations
  • Time management
  • Team building
  • Communication skills
  • Resource allocation
  • Customer-focused
  • Knowledge of Diversity Equity and inclusion
  • Budget management
  • Learning and development interventions
  • Develop training, problem solving generate new idea's
  • Problem-solving

Affiliations

  • Cooking, Love to cook and feed - regularly inheriting new enthusiasts for my cooking skills.
  • Spending quality time with family and friends creating new moments and memories
  • Watching films, learning new things.

Accomplishments

  • Commendation for saving an Honour Based Violence victim, due diligence and attention to detail.
  • Award for best used of social media during Covid 19 to educate members of public using my native language skills
  • Award for appreciation and gratitude for deputising planning National Black Police Association conference.
  • Professional Action Learning Set (PALS ) Leadership programme- Whilst on course I was promoted to Deputy Supervisor then before completion promoted to substantive Supervisor post within Public service centre ( police control, operations room)

Languages

Hindi
Fluent
Punjabi
Fluent
Gujarati
Beginner
Urdu
Beginner

Certification

  • Commendation for saving an Honour Based Violence victim, due diligence and attention to detail. -18 Mar 2014
  • Award completing Managing Safely, Health and Safety IOSH course. March 2023.


Availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Black Police Association Co originator

South Wales Police
02.2024 - Current

Joint chair Black Police Association

South Wales Police
01.2023 - Current

Supervisor Public Service Centre

South Wales Police
11.2004 - Current

Cathay's High School

NVQ Level 2 from GNVQ Intermediate Business and IT.
1996

Cathay's High School

GCSEs from Maths and English
1995
  • Commendation for saving an Honour Based Violence victim, due diligence and attention to detail. -18 Mar 2014
  • Award completing Managing Safely, Health and Safety IOSH course. March 2023.


SUNITA SOOD