Rhys Lia
Cardiff,South Glamorgan
Summary
Highly adaptable and resourceful professional with a strong work ethic and proven expertise in efficient time management. Skilled in forklift operation and holding a UK Driving Licence, demonstrating flexibility and teamwork in dynamic environments. Committed to leveraging these competencies to contribute effectively to organisational success while pursuing opportunities for career advancement.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Recycling Operator
CheckFire
Caerphilly, Caerphilly County Borough
11.2023 - Current
- Commenced work as agency under MPS industrial from November 2023 - May 2024 where I obtained a full time position.
- Liaised effectively with drivers delivering recycling, ensuring smooth process flow at the site entrance gate.
- Handled hazardous waste carefully using standard procedures, mitigating potential health risks.
- Sorted waste materials for efficient recycling.
- Operated heavy machinery to facilitate the recycling process.
- Participated in training new staff members, fostering teamwork and skills development.
- Monitored conveyor belts, quickly fixing any jams or malfunctions to ensure continuous operation.
- Coordinated with team members for efficient workflow within the facility.
- Ensured cleanliness by regularly sweeping and tidying recycling area.
- Kept detailed records of incoming and outgoing materials to maintain transparency in operations.
- Assisted in loading and unloading of recyclable materials to achieve timely delivery.
- Complied strictly with health safety regulations, contributing to a safe working environment.
- Maintained good levels of physical fitness to deliver necessary walking and lifting duties.
Customer Service Manager
Capital Cabs
Cardiff, South Glamorgan
09.2018 - 07.2023
- Maintained positive relationships through effective communication.
- Managed challenging situations to ensure customer satisfaction.
- Received and resolved customer complaints escalated by staff.
- Actioned customer feedback to promote continued service improvement.
- Oversaw bookings with accurate calendar management, ensuring optimal performance
- Trained new staff to effectively utilise systems for bookings and driver management.
Window Fabricator
Window Build
Cardiff, South Glamorgan
04.2016 - 06.2018
- Utilised appropriate protective gear when handling dangerous materials or machinery,.
- Assembled window frames for improved product robustness.
- Worked diligently under pressure, meeting tight deadlines consistently.
- Collaborated effectively with team members during large-scale projects to ensure timely completion,.
- Maintained clean workstation, promoting safer working environment.
- Followed detailed blueprints, ensuring exact measurements and superior product quality.
- Assembled products and components using variety of equipment, making proactive adjustments to settings to produce work within tight tolerances.
- Conducted thorough inspections of finished products, ensuring adherence to standards.
- Operated hydraulic machines to bind materials and create durable joints.
- Used various hand tools proficiently, improving task efficiency.
- Adhered strictly to health and safety protocols whilst operating heavy machinery, minimising risks of accidents.
Print Room Assistant
Welsh Assembly
Cardiff, South Glamorgan
12.2015 - 03.2016
- Managed stock inventory efficiently, avoiding supply shortages that could disrupt operations.
- Maintained strict adherence to health and safety regulations at all times, ensuring a secure workspace.
- Coordinated with team members to complete large orders on time.
- Loaded paper into printers for seamless operation and optimal output.
- Assembled final printed materials neatly – contributed to professional presentation.
- Managed the accepting and distribution of mail across the site.
Customer Services Advisor
Scottish and Southern Energy
Cardiff, South Glamorgan
07.2009 - 09.2015
- Consistently met targets by effectively handling high volume of calls daily.
- Coordinated efficiently with other departments for issue escalation, facilitating timely solutions.
- Utilised effective listening skills whilst interacting with customers to understand their needs better.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Recorded and processed customer data accurately.
- Processed high-value payments and calculated payment plans with meticulous accuracy.
- Adhered strictly to policies and procedures for continued company compliance.
Education
GCSEs -
St Illtyds High School
Cardiff 09.2002 - 07.2008
Skills
- Adaptability to changing workloads
- Resourcefulness
- Efficient time management
- Forklift operation
- Strong work ethic
- UK Driving Licence
- Team player
- Flexible
Affiliations
- Sports
- Cinima
- Technology
Timeline
Recycling Operator
CheckFire
11.2023 - Current
Customer Service Manager
Capital Cabs
09.2018 - 07.2023
Window Fabricator
Window Build
04.2016 - 06.2018
Print Room Assistant
Welsh Assembly
12.2015 - 03.2016
Customer Services Advisor
Scottish and Southern Energy
07.2009 - 09.2015
GCSEs -
St Illtyds High School
09.2002 - 07.2008
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