Summer Duer
Welham Green,Hertfordshire
Summary
Friendly and driven professional with strong communication and customer service skills, coupled with knack for problem-solving. Proven abilities in managing customer interactions and providing exceptional service. Committed to enhancing guest experiences and fostering welcoming environment.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Student teacher
University of Winchester
Winchester, Hampshire
2024.09 - Current
- Tailored teaching style, achieved better student understanding.
- Participated in staff meetings, contributed valuable insights towards school improvement plans.
- Prepared educational materials to support learning outcomes.
- Built strong rapport with pupils, fostered a positive learning environment.
Front of house team member
The Bell Hotel and tearoom
Hoddesdon, Hertfordshire
2025.07 - 2025.11
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- gained experience in multiple roles including serving, bar tending, barista and housekeeping.
Outdoor activity instructor
Active learning centres
Cuffley, Hertfordshire
2025.04 - 2025.07
- Increased team cohesion with efficient coordination of group activities.
- Maintained high standards of cleanliness at campsite, promoting overall health and hygiene.
- Fostered a strong sense of community among participants through collaborative tasks.
- Delivered clear instructions for successful completion of various outdoor tasks.
- Enforced safety protocols and activity rules to reduce risks.
Lifeguard
Everyone Active
Ware, Hertfordshire
2022.11 - 2024.12
- Performed routine maintenance tasks for clean and safe facilities.
- Maintained order in swimming areas with effective rule enforcement.
- Worked closely with management to develop emergency response plans.
- Coordinated with other lifeguards for efficient work flow during peak hours.
- Managed general housekeeping duties around the pool area for a pleasant environment.
Education
Bachelor of Arts - Primary Education
University of Winchester
Winchester 2024.09 -
A-Levels - Geography, Sociology and Business
The Broxbourne School
Broxbourne, Hertfordshire 2022.09 - 2024.06
GCSEs -
The Broxbourne School
Broxbourne, Hertfordshire 2017.09 - 2022.07
Skills
- Welcoming demeanour
- Managing group dynamics
- Public safety knowledge
- Adaptable teaching
- Classroom behaviour and planning skills
- Cleaning duties mastery
Timeline
Front of house team member
The Bell Hotel and tearoom
2025.07 - 2025.11
Outdoor activity instructor
Active learning centres
2025.04 - 2025.07
Student teacher
University of Winchester
2024.09 - Current
Bachelor of Arts - Primary Education
University of Winchester
2024.09 -
Lifeguard
Everyone Active
2022.11 - 2024.12
A-Levels - Geography, Sociology and Business
The Broxbourne School
2022.09 - 2024.06
GCSEs -
The Broxbourne School
2017.09 - 2022.07