Amechi David Morah

• Responded to customer enquiries and processed orders quickly and accurately, consistently meeting service time targets and supporting smooth boarding operations.
• Delivered friendly, efficient customer service by responding promptly to enquiries and processing orders, facilitating smooth passenger journeys and enhancing satisfaction.
• Resolved complaints with empathy and practical solutions, de‑escalating issues and preserving customer goodwill.
• Managed customer complaints and escalations with empathy and clear communication, implementing solutions to retain customers and minimise repeat issues.
• Processed transactions accurately and securely, maintaining confidentiality and complying with data protection standards.
• Handled cashless and card transactions while maintaining strict data protection and confidentiality; performed end‑of‑shift reconciliations and error checks.
• Supported team operations during peak periods, coordinating with colleagues to manage queues and maintain service levels.
• Maintained accurate records of incidents and customer feedback to guide service improvements.

• Coordinated and tracked care plans using digital tools across diverse stakeholders to enhance care delivery.
• Refined delivery strategies by analysing care data, ensuring regulatory compliance and accuracy.
• Trained junior staff and maintained detailed documentation to support effective communication and process management.
• Demonstrated resilience and adaptability in a fast-paced, high-stakes environment.

• Delivered high-quality service under pressure, enhancing multitasking and time management skills to meet customer needs.
• Gained insight into fast-paced team dynamics, contributing to improved operational efficiency.
• Delivered fast, accurate service for positive customer experience.
• Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
• Handled customer complaints with empathy and professionalism, working to resolve issues quickly.

• 1st-Class Graduate

Units and Grades:

• Extended Project — Merit
• Finding and Reading Information — Achieved
• Examination Skills: Preparing for and Succeeding in an Examination — Achieved
• Note‑taking and Note‑making — Achieved
• Installing, Configuring and Administering a Server — Distinction
• Operating Systems and System Management — Merit
• Database Project Development — Distinction
• Vectors and Matrices — Merit
• Introduction to Routing TCP/IP — Distinction
• Networking Fundamentals — Merit
• WANs and Wireless Networking — Distinction
• Programming Fundamentals — Distinction
• HTML and CSS Basics — Distinction
• Website Design and Creation — Distinction

Predicted Grade: Distinction