Prabhat Kasana
Hemel Hempstead
Summary
MSc graduate in International Business and Management with experience in delivering exceptional customer service and demonstrating efficient administrative skills. Strong passion for success and possesses excellent communication and interpersonal abilities. Goal is to secure challenging roles within dynamic organizations operating in multi-level markets. Aims to drive growth and achieve remarkable success for both self and the company.
Overview
7
7
years of professional experience
Work History
Customer Service Assistant
EG Group
08.2022 - 01.2025
- Managed store and assisted customers with product inquiries
- Handling customer complaints and building connections with customers, staff, and merchants
- Assisting with Merchandise Display and processing transactions
- Meeting sales targets
- Analyzing weekly and monthly reports
- Answered customer questions about product availability and shipment times.
- Utilized problem-solving skills to address customer queries and complaints.
SIA Retail
Bardwood Support Services
03.2023 - 09.2023
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Monitored store premises to deter and detect theft and to reducing incidents
- Conducted regular patrols, ensuring the safety of customers and staff
- Provided front-line support at business entrances during opening hours, enhancing customer service perceptions
- Operated and maintained CCTV systems to monitor store activities
- Responded promptly to incidents, providing first aid when necessary
Customer Relations Officer
HGS
04.2018 - 02.2021
- Managing customers and teams by developing and maintaining positive relationships through regular communication and meetings
- Responding to escalated complaints as a supervisor
- Collaborate with other departments to ensure the delivery of high-quality products and services
- Provide training to new staff for excellent and efficient customer service and for generating the best results
- Assist customers in making decisions about their purchases and monitoring their transactions
Education
MSc - International Business Management
University of Northampton
02.2023
B.com (hons) - Bachelor of Commerce
Delhi University
06.2016
Skills
- MS Office Suite Experience
- Database Management
- Effective Communication
- Process Optimization
- Effective Performance Delivery
- Customer Complaint Management
- Customer Engagement
- Administrative Support
Accomplishments
- Best Performance Advisor certificate for 4 consecutive months in HGS.
- International Chess Competition at Regional and National Levels.
- Literary captain of the school and member of the student board (2013-2014).
Hobbies and Interests
Traveling and exploring cultures.
Timeline
SIA Retail
Bardwood Support Services
03.2023 - 09.2023
Customer Service Assistant
EG Group
08.2022 - 01.2025
Customer Relations Officer
HGS
04.2018 - 02.2021
B.com (hons) - Bachelor of Commerce
Delhi University
MSc - International Business Management
University of Northampton
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