Nageena Baig
Bolton,Greater Manchester
Summary
Experienced professional with focus on household management and proven track record in maintaining high standards of domestic operations. Skilled in coordinating household activities, managing staff, and ensuring smooth day-to-day running of residence. Committed to delivering great service and creating well-organised, harmonious living environment.
A stay at home parent with knack for creating organised, welcoming environments. Oversaw seamless daily operations, streamlined household tasks, and enhanced overall functionality. Improved household efficiency and satisfaction by implementing effective systems and fostering positive atmosphere.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
19
19
years of professional experience
Work history
Delivery person
Amazon Flex
Bolton, Greater Manchester
2021.10 - 2021.12
- Completed deliveries within set timelines by planning routes intelligently.
- Adhered to company policies, contributing to a positive work environment.
- Ensured customer satisfaction with polite and professional behaviour.
- Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
Rollout engineer
Fujitsu
North West, Greater Manchester
2006.05 - 2007.01
- Oversaw installation, testing and commissioning of engineering systems to meet performance.
- Coordinated with other engineers and professionals on large scale projects.
- Managed and executed engineering projects from conception to completion, adhering to strict timelines and budget constraints.
Systems support specialist
British Gas
North West, Greater Manchester
2005.12 - 2006.04
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Documented all reported incidents and their resolutions, promoting transparency.
First line support analyst
Woolworths
Rochdale, Greater Manchester
2005.05 - 2005.12
- Liaised between customers and the company's internal IT department for quicker issue resolution.
- Managed helpdesk queries for efficient and effective resolution.
- Prioritised urgent tickets to ensure swift problem resolution.
- Troubleshot hardware problems, reducing downtime significantly.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Database manager
Cabis
Old Trafford , Greater Manchester
2004.02 - 2004.08
- Established database access and usage policies and procedures for managing each.
- Collected and analysed data, providing recommendations to help improve database performance.
- Monitored organisation Oracle management system to maintain smooth and successful flow of operations.
- Improved database performance by implementing optimisation techniques.
- Installed software system updates, applied security patches, processed backup upgrades and created instructional materials for users to boost efficiency.
Data entry clerk
British Gas
Oldham, Greater Manchester
2003.01 - 2004.02
- Performed high speed typing to enter data and correct errors to prevent duplication entries.
- Met productivity goals and targets set.
- Recorded personal customer information within secure databases.
- Updated and organised office databases and records with accurate, current information.
- Followed consistent quality processes to maintain data integrity.
Education
Bachelor of Science (Hons) - Information Technology
Manchester metropolitan University
Manchester 08.2003
Skills
- Adaptable flexibility
- Consistent routine adherence
- Relationship-building Budget management
- Handling of delicate items
- Computer literacy Decision making
- Safety consciousness Dependability
- Safety protocols knowledge
- Resourceful decision-making
- Budgeting expertise Protocol understanding
- Fluent in multiple languages
- Decision-making skills Inventory control
- Phone enquiry management
- Exceptional communicator
- Cultural sensitivity Organised and efficient
- Fluent english communication
- Reliability Emotional intelligence
- Time-management Active listening
- Stress tolerance Flexibility in tasks
Languages
Urdu
Advanced
C1
Punjabi
Advanced
C1
Timeline
Delivery person
Amazon Flex
2021.10 - 2021.12
Rollout engineer
Fujitsu
2006.05 - 2007.01
Systems support specialist
British Gas
2005.12 - 2006.04
First line support analyst
Woolworths
2005.05 - 2005.12
Database manager
Cabis
2004.02 - 2004.08
Data entry clerk
British Gas
2003.01 - 2004.02
Bachelor of Science (Hons) - Information Technology
Manchester metropolitan University