Agata Mizak
Newbridge ,Caerphilly
Summary
Offering strong foundation in customer service and communication, with positive attitude and willingness to learn. Knowledgeable about handling transactions, maintaining store presentation, and assisting customers with queries. Ready to use and develop skills in raw pet supplies sales assistant role.
Overview
18
18
years of professional experience
Work history
Health care assistant
NHS Avon & Wiltshire MH Partnership
Bristol
2010.05 - Current
- Assisted patients with daily living
- Supported nursing staff by preparing and maintaining patient records and documentation.
- Monitored patients' vital signs and reported any changes to medical team promptly.
- Worked closely with nurses to maintain high levels of communication.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
- Safely escorted patients during medical appointments and hospital visits.
Area manager ( New Look, Debenhams, HOF )
Mercury Designs ( Fashion Jewellery )
South West & South Wales
2012.06 - 2015.05
- Managed multiple teams across various locations to ensure operational efficiency and adherence to company standards.
- Developed and implemented strategic plans to improve sales performance and customer satisfaction levels.
- Oversaw training and development programmes for staff, enhancing team skills and knowledge in product offerings.
- Maintained strong relationships with key clients, ensuring their needs were met and expectations exceeded.
- Conducted regular performance reviews to assess team productivity and provide constructive feedback for improvement.
- Enforced compliance with health and safety regulations, promoting a safe working environment for all employees.
- Led multiple teams across different areas, fostering collaboration and communication.
- Liaised regularly with senior management to discuss operational updates and improvements.
- Implemented cost-effective measures, resulting in significant savings for the company.
- Supervised daily store operations, ensuring optimal customer service delivery.
- Trained members of the team for improved overall productivity.
- Oversaw successful product launches contributing to increased market share.
Concessions Manager ( New Look, Debenhams, HOF )
Hallett Retail
Bristol & South West
2010.01 - 2012.05
- Handled customer complaints, resulting in increased customer loyalty.
- Fostered positive relationships with customers, enhancing brand reputation and loyalty.
- Increased store appeal by implementing innovative visual merchandising strategies.
- Coordinated with suppliers whilst maintaining a well-stocked inventory at all times.
- Improved customer satisfaction rates by delivering exceptional service standards.
- Mentored junior staff members resulting in their improved performance and professional development.
- Made orders from vendors and distributors
- Stocked and faced concession items.
Receptionist
Best Western George Hotel Pangbourne
Reading
2007.11 - 2009.12
- Managed front desk operations by greeting visitors and handling inquiries professionally.
- Organised appointment schedules and ensured efficient use of meeting rooms.
- Maintained accurate records of incoming and outgoing mail and packages.
Education
Foundation Degree in Arts - Photography
University of West London
London 09.2011
Skills
- Outstanding customer service
- Nutrition focused dog owner
- Pricing and markdowns
- Product display setup
- Customer focus
- Handling difficult customers
- Stock management
- Visual merchandising
- Order processing
- Customer relationship management
- Brand Promotion
- Store layout design
- Merchandise replenishment
- Sales reporting
- Loss prevention
- Stock replenishment
- Health and Safety regulations
- Customer enquiry handling
- Store fixture maintenance
- Retail merchandising expertise
- Sales reporting analysis
- Resilience under pressure
- Returns handling
- Initiative taking
- Consumer rights legislation awareness