SUMAN GAIRE
Dundee,United Kingdom
Summary
Motivated, versatile, and eager to learn Customer Service Representative with extensive experience in retail and hospitality. Skilled in delivering exceptional customer experiences, training teams, and maintaining organized workspaces. Certified in virtual internship in Business Operations and Marketing with IEUK 2024, working with big multinational companies. Currently pursuing a Bachelor's degree in Business Economics with Marketing and holds A-Levels in Computing and Accountancy. Committed to continuous professional development.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Customer service representative
RAMA THAI Dundee
Dundee, Dundee City
04.2024 - Current
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Maximised customer satisfaction by resolving service issues promptly.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
Cashier
McDonald's
Tokyo
01.2021 - 01.2024
- Worked closely with front-of-house staff to facilitate positive customer experiences.
- Maintained clean, tidy and organised checkout areas.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Trained new team members in cash register operation, stock procedures and customer service.
Education
Certificate of Higher Education - Computing, Business and Accounting
04.2021 - 03.2023
A- level Computing Graduate with Business and Economics also A- level Graduate in Accountancy
Bachelor of Science - Bachelor in Business Economics with Marketing
01.2024 -
- First semester Module with Fundamentals of Marketing with introduction of Modern Economy
- With Finance module passed in First semester for Introduction to Business Accounting
Skills
- Customer complaint management
- Quality Assurance (QA) controls
- Basic SQL programming and python programming
- Administrative support
- Customer data management
- Product organisation
Certification
- IEUK 2024 Business Operations and marketing with Bright Network
Certified in Bright Network's Internship Experience UK 2024 for Business Operations and Marketing, gaining practical experience with leading multinational companies. Developed key skills and industry insights through hands-on tasks and professional workshops
Languages
English
Fluent
Nepali
Native
Hindi
Fluent
Japanese
Upper intermediate
Affiliations
- programming, e-sports and learning new language and Travelling
Timeline
Customer service representative - RAMA THAI Dundee
04.2024 - Current
University of Dundee - Bachelor of Science, Bachelor in Business Economics with Marketing
01.2024 -
India International School in Japan - Certificate of Higher Education, Computing, Business and Accounting
04.2021 - 03.2023
Cashier - McDonald's
01.2021 - 01.2024
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