Suliman Assaad
Summary
Proactive IT professional with hands-on experience in enterprise infrastructure, endpoint security, and cloud technologies.
Skilled in managing Windows Server environments, Active Directory, Microsoft Entra, and virtualisation platforms such as VMware and Citrix. Demonstrated expertise in cyber security operations, including email security (Proofpoint), endpoint protection (Defender for Endpoint), firewalls (FortiGate) and SIEM tools (Microsoft Sentinel).
Proficient in automation using PowerShell, monitoring systems with PRTG, and managing MDM solutions through Intune. Adept at troubleshooting complex issues, implementing security controls, and collaborating across teams to strengthen IT resilience.
Experience in leveraged AI tools like Co-Pilot to automate and accelerate business tasks, while also developing controls for unauthorised AI solutions.
Currently seeking to leverage technical and security expertise within a forward-thinking organisation.
Overview
5
5
years of professional experience
Work history
Cyber Security Engineer
Carpenters Group
2025.05 - 2026.07
- Monitored, investigated, and responded to security alerts using Microsoft Defender for Endpoint, following defined incident response and change management processes to identify, assess, and remediate security vulnerabilities.
- Designed and implemented inbound and outbound firewall policies on FortiGate to secure enterprise network traffic.
- Led a security transformation project to replace SentinelOne with Microsoft Defender for Endpoint, successfully securing over 1,500 enterprise devices.
- Developed and maintained PowerShell automation to streamline routine IT operations and improve efficiency.
- Created and executed KQL queries within Microsoft Sentinel to analyse security events, detect anomalies, and support threat investigations.
- Investigated and mitigated common cyber threats using tools such as Rapid7, applying best practices in system hardening and patch management.
- Supported security governance by applying ISO 27001 and GDPR requirements during audits and risk assessments, and enforcing the principle of least privilege across Microsoft 365 administrative tasks.
- Leveraged Microsoft Copilot to automate and accelerate day-to-day business processes, improving operational efficiency across multiple teams.
- Supported the organisation's adoption of AI by developing governance and security controls for the responsible use of AI technologies, including assessing and mitigating risks associated with non-approved AI applications.
2nd Line Technical Support Engineer
Carpenters Group
2024.01 - 2025.05
- Managed enterprise server and infrastructure environments including VMware, Windows Server, Active Directory, Microsoft Entra ID, DNS, DHCP, and PRTG monitoring.
- Administered cloud and collaboration platforms across Azure and Microsoft 365, including Exchange Admin Centre and Intune (MDM).
- Maintained and troubleshot Citrix-based virtualised environments, ensuring high availability and performance.
- Delivered cyber security operations supporting endpoint and email protection using Proofpoint and CrowdStrike Falcon.
- Supported wider IT services including networking, telephony (Avaya and Microsoft Teams), access control and print management (PaperCut) while applying structured troubleshooting methodologies to resolve complex issues.
Service Desk Analyst
Carpenters Group
2022.01 - 2024.01
- Delivered first-line technical support across five sites, handling incoming calls and resolving incidents for non-technical users with strong customer service skills.
- Diagnosed and resolved desktop, laptop, printer, and peripheral issues on Windows 10 environments, escalating complex incidents where required.
- Performed basic desktop troubleshooting and equipment configuration within a fast-paced service desk environment.
Junior IT Engineer
St Helens and Knowsley Teaching Hospitals NHS Trust
2021.09 - 2022.01
- Decommissioned legacy equipment and deployed new on-site systems, including PC imaging, software deployment, and SCCM configuration, while supporting PC performance issues and managing iOS device deployment via Intune (MDM).
Installation technician
Computacenter
2021.07 - 2021.09
- Delivered and supported hardware & software solutions within SLA, including system installation, maintenance, updates, and incident troubleshooting.
Education
Level 3 Information Communications Technician - Azure Cloud Support Specialist
BCS
CompTIA A+ - Information Technology
CompTIA
LiverpoolCertificate of Higher Education - Chemistry
Newcastle University
Newcastle upon Tyne, NETA-Levels -
The Blue Coat School
LiverpoolSkills
Office 365 Apps
Microsoft InTune
Microsoft SCCM
Windows
Linux
iOS
Avaya Systems
Proofpoint
Extreme Cloud IQ
vSphere
SentinelOne
VLANs
Fortigate Firewall
Microsoft Sentinel
Microsoft Defender
Purview
Rapid7
Co-pilot
Languages
English
Fluent
Arabic
Upper intermediate
Affiliations
- Football – Regularly play as part of a team
- Tennis – Enjoy playing competitively for a team
- Golf - Casually play and enjoy the nature aspect of the game
- Completing learning pathways with tryhackme.com
- Learning how to code using codecademy.com
- Continuing to better my Arabic speaking, reading and writing
Timeline
Cyber Security Engineer
Carpenters Group
2025.05 - 2026.07
2nd Line Technical Support Engineer
Carpenters Group
2024.01 - 2025.05
Service Desk Analyst
Carpenters Group
2022.01 - 2024.01
Junior IT Engineer
St Helens and Knowsley Teaching Hospitals NHS Trust
2021.09 - 2022.01
Installation technician
Computacenter
2021.07 - 2021.09
A-Levels -
The Blue Coat School
Level 3 Information Communications Technician - Azure Cloud Support Specialist
BCS
CompTIA A+ - Information Technology
CompTIA
Certificate of Higher Education - Chemistry
Newcastle University