Dimeji Junaid
Mexborough
Summary
Successful, responsible, self -starting hands on professional with over 5 years of experience in difference sized companies. Can work in both teams or independently and familiar with collaborating with executives. Consistently increased the satisfaction rate of customers and users by taking control of IT procedures to develop more efficient and scalable processes. Currently preparing to take Azure Security Technology exam.
Overview
4
4
years of professional experience
1
1
Certification
Work History
End User Support Engineer
BT Group
05.2022 - Current
- Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
- Experience using Jamf to manage user devices for 70+ enterprise users. This includes password syncing, customized app stores, certificate renewal, which includes Identity management, and user account security.
- Updated software upon release of vendor patches to mitigate vulnerabilities using End Point Manager
- On-boarded new hires using multiple different applications such as JIRA, Azure AD, and Jamf.
- Collaborated with external departments to implement system-wide improvements.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Documented repair processes using Confluence and Service Now Knowledge Articles to help streamline procedures for future technical support actions.
- Configured new employee laptop using Autopilot, MDM, including all hardware, software, and peripheral devices.
- Approving JIT administrative access for user within Entra ID
- Troubleshooting noncompliance devices and completing software patching so as to ensure devices are compliant.
- Creating and managing device configuration policies according to change requirement
- Configuring file share, directories and. mapping on to End User devices.
- Configuring Windows 365 and assigning the license to external party.
EUC Engineer
Harrods
08.2021 - 05.2022
- Assigning different licenses using group assignment
- Managing Microsoft Licenses and Adobe Licenses within their respective portal.
- Liaise with third-party vendor to purchase licenses
- Conducting email trace withing Exchange Admin and Proofpoint
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
- Manage IT systems consisting of Mac, Windows, and hybrid environments across multiple departments with 1000+ users
- Provided direct tier-1 to tier-2 end user assistance and general IT support to 30+ persons daily using the ticketing system.
- Active Directory Admin that has rights over account management, user creation/deletion, permission access, and network rights.
- Learned new tools and systems, gaining enough depth to assist users and manage permissions using Active Directory, and Jamf
- Supported Windows, Mac, and iOS operating systems, system migration using Jamf, mobile devices, standard productivity applications.
- Publishing application to Intune Company Portal for end user accessibility.
- Configure device preparation policies for Windows Autopilot initial provisioning.
- Setting up and updating authentication methods for end user.
Technical Support Engineer
InfoTech Pro Solutions
09.2020 - 07.2021
- Troubleshoot via remote control client, phone call, and email
- Manage Active Directory: account management, network rights/permissions, access networks shares. Created new accounts, reset passwords and configured access to servers and file management software for users.
- Installed software and hardware products remotely or on site with users around multiple departments
- Removed malware and viruses from laptops and desktop systems using specialized software.
- During a department wide Windows 10 implementation, Provided on-site technical support after project implementation and recommended product changes and upgrades to department users.
- Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
Education
Bachelor of Science - Information Technology With Networks
Sheffield Hallam University
Sheffield, United Kingdom05.2019
Skills
- Active Directory
- Entra ID
- Endpoint Manager
- Exchange Online
- Intune, MDM
- M365
- Windows 365
- System Administration
- Office 365 Apps
- Jamf Administration
- Troubleshooting and Maintenance
- Operating Systems
- VPN, LAN, WLAN, DHCP, TCP/IP
- DNS, CName, MX Record, TXT
- Training & Development
- Mac OS
- Single Sign-On
- Entra PIM
- End-User Training
- Systems Management
Certification
- Microsoft Certified: Azure Fundamentals
- Microsoft Certified: M365 Fundamentals
- Microsoft Certified: Security, Compliance, and Identity Fundamental
- CompTIA Network+ ce Certification
Timeline
End User Support Engineer
BT Group
05.2022 - Current
EUC Engineer
Harrods
08.2021 - 05.2022
Technical Support Engineer
InfoTech Pro Solutions
09.2020 - 07.2021
Bachelor of Science - Information Technology With Networks
Sheffield Hallam University
Similar Profiles
Ewan LilleyEwan Lilley
Customer service advisor at BT GroupCustomer service advisor at BT Group
Charlotte JonesCharlotte Jones
Regulatory and Business Change Manger at BT GroupRegulatory and Business Change Manger at BT Group
Vivek SikarwarVivek Sikarwar
Service Reliability Engineer at BT GroupService Reliability Engineer at BT Group
Utkarsh SinghUtkarsh Singh
Platform Security Professional at BT GroupPlatform Security Professional at BT Group
TIMOTHY WROETIMOTHY WROE
Software Test Manager at BTSoftware Test Manager at BT