Suliman Assaad
Summary
Accomplished IT professional with extensive expertise in managing and optimising IT infrastructures using Office 365 Apps, Microsoft InTune, and Microsoft SCCM. Proficient in deploying and maintaining Windows, Linux, and iOS systems, with a strong focus on security through tools like SentinelOne, Microsoft Defender, and Fortigate Firewall. Demonstrated ability to enhance network performance using VLANs and Extreme Cloud IQ while ensuring robust data protection with Proofpoint and ZScaler. Adept at leveraging virtualisation technologies such as vSphere to streamline operations. Committed to driving innovation and efficiency in IT environments with a goal of advancing into senior IT management roles.
Overview
2
2
Languages
5
5
years of professional experience
Work history
Cyber Security Engineer
Carpenters Group
2025.05 - 2026.07
- Monitored, investigated, and responded to security alerts using Microsoft Defender for Endpoint, following defined incident response and change management processes to identify, assess, and remediate security vulnerabilities.
- Designed and implemented inbound and outbound firewall policies on FortiGate to secure enterprise network traffic.
- Led a security transformation project to replace SentinelOne with Microsoft Defender for Endpoint, successfully securing over 1,500 enterprise devices.
- Developed and maintained PowerShell automation to streamline routine IT operations and improve efficiency.
- Created and executed KQL queries within Microsoft Sentinel to analyse security events, detect anomalies, and support threat investigations.
- Investigated and mitigated common cyber threats using tools such as Rapid7, applying best practices in system hardening and patch management.
- Supported security governance by applying ISO 27001 and GDPR requirements during audits and risk assessments, and enforcing the principle of least privilege across Microsoft 365 administrative tasks.
- Leveraged Microsoft Copilot to automate and accelerate day-to-day business processes, improving operational efficiency across multiple teams.
- Supported the organisation's adoption of AI by developing governance and security controls for the responsible use of AI technologies, including assessing and mitigating risks associated with non-approved AI applications.
- Configured and managed Zscaler policies, including web filtering, application access controls, and traffic inspection, in line with Zero Trust security principles.
- Implemented and managed Microsoft Purview Data Loss Prevention (DLP) solutions, developing and maintaining policies to safeguard sensitive data, investigate DLP incidents, and improve the organisation's data security posture.
2nd Line Technical Support Engineer
Carpenters Group
2024.01 - 2025.05
- Managed enterprise server and infrastructure environments including VMware, Windows Server, Active Directory, Microsoft Entra ID, DNS, DHCP, and PRTG monitoring.
- Administered cloud and collaboration platforms across Azure and Microsoft 365, including Exchange Admin Centre and Intune (MDM).
- Maintained and troubleshot Citrix-based virtualised environments, ensuring high availability and performance.
- Delivered cyber security operations supporting endpoint and email protection using Proofpoint and CrowdStrike Falcon.
- Supported wider IT services including networking, telephony (Avaya and Microsoft Teams), access control and print management (PaperCut) while applying structured troubleshooting methodologies to resolve complex issues.
Service Desk Analyst
Carpenters Group
2022.01 - 2024.01
- Delivered first-line technical support across five sites, handling incoming calls and resolving incidents for non-technical users with strong customer service skills.
- Diagnosed and resolved desktop, laptop, printer, and peripheral issues on Windows 10 environments, escalating complex incidents where required.
- Performed basic desktop troubleshooting and equipment configuration within a fast-paced service desk environment.
Junior IT Engineer
St Helens and Knowsley Teaching Hospitals NHS Trust
2021.09 - 2022.01
- Decommissioned legacy equipment and deployed new on-site systems, including PC imaging, software deployment, and SCCM configuration, while supporting PC performance issues and managing iOS device deployment via Intune (MDM).
Education
Level 3 Information Communications Technician - Azure Cloud Support Specialist
BCS
CompTIA A+ - Information Technology
CompTIA
LiverpoolCertificate of Higher Education - Chemistry
Newcastle University
Newcastle upon Tyne, NETA-Levels -
The Blue Coat School
LiverpoolSkills
- Office 365 Apps
- Microsoft InTune
- Microsoft SCCM
- Windows
- Linux
- iOS
- Avaya Systems
- Proofpoint
- Extreme Cloud IQ
- vSphere
- SentinelOne
- VLANs
- Fortigate Firewall
- Microsoft Sentinel
- Microsoft Defender
- Purview
- Rapid7
- Co-pilot
- ZScaler
Languages
English
Native
Arabic
Upper intermediate
Affiliations
- Football – Regularly play as part of a team
- Tennis – Enjoy playing competitively for a team
- Golf - Casually play and enjoy the nature aspect of the game
- Completing learning pathways with tryhackme.com
- Learning how to code using codecademy.com
- Continuing to better my Arabic speaking, reading and writing
Timeline
Cyber Security Engineer
Carpenters Group
2025.05 - 2026.07
2nd Line Technical Support Engineer
Carpenters Group
2024.01 - 2025.05
Service Desk Analyst
Carpenters Group
2022.01 - 2024.01
Junior IT Engineer
St Helens and Knowsley Teaching Hospitals NHS Trust
2021.09 - 2022.01
A-Levels -
The Blue Coat School
Certificate of Higher Education - Chemistry
Newcastle University
CompTIA A+ - Information Technology
CompTIA
Level 3 Information Communications Technician - Azure Cloud Support Specialist
BCS