SUJITH SELVAN
Summary
Experienced in customer-focused roles, friendly and reliable individual with exceptional communication and interpersonal skills. Understands the importance of providing exceptional service and is proficient in handling inquiries and resolving issues. Committed to contributing to a positive customer experience, strives to foster long-term relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Assistant
Premier Convenience Store
09.2023 - Current
- assisted customers choose, buy, and ask questions about products, making sure they had a good shopping experience.
- Responsible for cash register transactions, accurately processing exchanges, refunds, and payments.
- In order to reach sales goals, I offered product expertise, recommendations, upselling, and cross-selling.
- quickly responded to and handled consumer complaints in order to keep satisfaction levels high.
- helped with inventory management by carrying out inventory counts and replenishing shelves.
- Collaborated with team members to meet daily sales targets and operational efficiency
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
Inventory Supervisor
Euro Off-licence
08.2022 - 09.2023
- employed an inventory management system to keep precise order records.
- Oversaw the distribution of sales orders and inventory management, monitoring consumption and identifying reductions.
- Utilized software to source and manage inventories, producing reports to determine consumer demand and expansion prospects.
- verified the best-before dates on products and started the control mechanisms to get rid of bad stock and short-lived things.
- created and tracked key performance indicators (KPIs) to ensure high levels of customer satisfaction from order placing to product delivery.
- Slow-moving products were recycled, and delisted items were taken out of the company's storage and inventory.
Education
Master of Science - Engineering Management
University of Leicester
Leicester, United Kingdom01.2024
Bachelor of Science - Electronics & Communication Engineering
Muthayammal Engineering College
Namakkal04.2021
Skills
- Customer service
- POS Systems
- Inventory Management
- Sales Techniques
- Merchandising Strategies
- Cash Handling
- Time management
- Complaint Handling
- Team Cooperation
- Customer Relationships Management
- Product knowledge
- Stocking Supplies and Retail Products
Accomplishments
- Successfully resolved customer complaints, maintaining a customer satisfaction rate of 95%.
- Implemented a customer loyalty program, resulting in a 20% increase in repeat customer visits.
- Received recognition as the top-selling associate for three consecutive months.
Certification
- Project Management Professional (PMP)
- Certified Sales Professional (CSP)
Languages
English
Native language
Tamil
Proficient
C2
Timeline
Customer Assistant
Premier Convenience Store
09.2023 - Current
Inventory Supervisor
Euro Off-licence
08.2022 - 09.2023
Master of Science - Engineering Management
University of Leicester
Bachelor of Science - Electronics & Communication Engineering
Muthayammal Engineering College
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