Suela Sulejmani
London
Summary
A dedicated professional with expertise in customer success and client onboarding, specialising in property management systems. Demonstrates proficiency in process improvement, documentation and contract automation, ensuring seamless stakeholder and account management. Skilled in data reporting, budget analysis, compliance, and risk management using tools such as Fixflo, Vebra, Safety Culture, TouchRight, DocuSign, and Microsoft Office suite. Committed to leveraging skills for enhancing operational efficiency and driving business growth.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Block Manager
Premier Block Management & Prime Property
London
2023.08 - 2026.01
- Managed portfolio of 300+ residential units across multiple B2B client contracts, acting as primary point of contact for all operational and system-related queries
- Led client retention and contract renewals, contributing to revenue preservation and long-term partnerships
- Reviewed service charge expenditure, prepared budgets, and supported year-end financial reporting using property management systems
- Conducted regular site inspections and ensured adherence to regulatory, health & safety, and fire safety requirements
- Initiated and managed major works projects, including documentation, notices, and stakeholder communications
- Maintained and updated specialist property software, ensuring accurate client, contract, and financial records
- Identified system inefficiencies and reporting gaps, creating custom reports and liaising directly with software vendors to resolve issues
- Delivered quarterly client reviews to discuss performance, risks, and strategic objectives
Property Manager
Squires Estates & Stow Brothers
London
2017.09 - 2023.08
- Managed a portfolio of 150+ properties, ensuring regulatory compliance and high service standards
- Maintained accurate client, contract, and compliance records within property management software
- Identified and resolved system and data issues, including creating custom reports and liaising with software vendors
- Acted as a primary customer contact, resolving tenant and landlord queries and coordinating issue resolution
- Managed maintenance workflows by issuing work orders and collaborating with contractors and stakeholders
- Produced and issued contracts, agreements, addendums, inspection reports, and compliance documentation
- Tracked and verified safety certifications (gas, electrical, EPC, licensing) to maintain audit-ready records
- Supported renewals and end-of-tenancy processes, including negotiations and deposit dispute resolution
- Managed invoicing and monitored overdue payments where required
Education
BA - International Tourism Management
University of Northampton
Northampton, Northamptonshire 2014.01 - 2017.01
City & Guilds Level 3 - Travel & Tourism
College of North East London
London 2012.01 - 2014.01
Skills
- Customer Success & Client Onboarding
- SaaS & Property Management Systems
- Process Improvement
- Documentation & Contract Automation
- Stakeholder & Account Management
- Data Reporting & Budget Analysis
- Compliance & Risk Management
- Tools: Fixflo
- Vebra
- Safety Culture
- TouchRight
- DocuSign
- Microsoft Office (Excel, Word, Outlook)
Certification
- IRPM Level 2 Foundation Certification – Leasehold Management (2022)
- ARMA Certification – Procedural & Technical Issues of Section 20
Accomplishments
- Awarded ‘Most Reviews in Property Management’ three times, including 8 Google reviews in one month
References
References available upon request.
Timeline
Block Manager
Premier Block Management & Prime Property
2023.08 - 2026.01
Property Manager
Squires Estates & Stow Brothers
2017.09 - 2023.08
BA - International Tourism Management
University of Northampton
2014.01 - 2017.01
City & Guilds Level 3 - Travel & Tourism
College of North East London
2012.01 - 2014.01