RYAN BUNKER
London
Summary
Administrative professional with expertise in business administration and property management. Demonstrates strong communication skills and proficiency in financial budgeting and contract negotiation. Committed to enhancing organisational efficiency through effective administrative support and stakeholder management.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Block Manager
Oakhill Residential
London
10.2024 - Current
- Maintained strong relationships with residents and clients through regular communication, resulting in prompt service delivery.
- Carried out regular block inspections for maintaining a high standard of cleanliness and repair.
- Streamlined administrative processes, improving efficiency within the office environment.
- Ensured compliance with housing laws and safety regulations, protecting both freeholder and resident rights.
- Handled emergency situations effectively, providing swift resolution while keeping stress levels minimal for all parties involved.
- Managed contracts for cleaning, security and other services to improve operational efficiency.
- Negotiated favourable terms on contracts for supply of utilities such as gas, electricity and water.
- Undertook decoration and improvement works to guarantee impeccable presentation of premises.
- Facilitated smooth on-site operations by providing emergency and absence cover.
Lettings Coordinator and Property Manager
Oakhill Residential
London
07.2023 - 10.2024
- Developed and implemented property management policies, overseeing lease administration, rent adjustments, and legal documentation.
- Managed tenant relations, including move-ins/outs, orientation, conflict resolution, and complaint investigations.
- Conducted regular property inspections and coordinated maintenance, repairs, and remodeling projects.
- Monitored common areas and ensured timely resolution of repair needs.
- Collected rental payments, tracked delinquent accounts, and maintained strong professional relationships with residents, owners, and the community.
- Negotiated property deals, leases, and development deals, ensuring all documentation was accurately completed.
Customer Support Executive
Dragons Teaching
London
03.2022 - 07.2023
- Coordinated and scheduled Mandarin, Arabic, and Spanish language classes for corporate and private clients.
- Managed client communication, including emails, calls, and onboarding, while maintaining high levels of customer service.
- Handled invoicing for institutions and individual clients using Twinfield, and negotiated tailored service packages.
- Recruited, interviewed, and trained foreign language teachers.
- Created and maintained internal documentation in Confluence and Excel to support operations and tracking.
- Participated in business meetings, took minutes, and conducted market and outbound phone research to inform strategic decisions.
- Represented company professionalism by promoting positive brand image across all client interactions.
Executive Assistant
Spotify
London
03.2020 - 08.2021
- Managed executive calendars, coordinated international travel, and handled calls and appointment scheduling to support senior leadership.
- Maintained executive files, managed email correspondence, and responded to inquiries while overseeing corporate records and document retrieval.
- Performed general office duties including supply ordering, record management, and basic bookkeeping, while assisting in onboarding and training new administrative staff.
- Prepared reports using advanced Excel functions and supported meetings by coordinating agendas, catering, invites, and logistics.
- Collaborated with internal departments and external vendors to streamline communication and ensure confidentiality in handling sensitive materials.
Personal Assistant
Depop
London
07.2019 - 03.2020
- Handled confidential information, scheduled meetings, and supported senior staff with administrative tasks.
- Maintained professionalism under pressure, managing multiple priorities with flexibility and composure.
- Organized financial records, tracked project timelines, and assisted with event planning and execution.
Education
Bachelor of Arts - Music Business and Live Entertainment
Edinburgh College/London Metropolitan University
Edinburgh/London 09.2014 - 07.2018
Skills
- Administrative support
- Exceptional oral and written communication skills
- Database management
- Skilled multi-tasker
- Financial budgeting and reporting
- Business administration
- Asset management
- MS Suite Proficiency
- Expert Secretarial & PA Skills
- Diary Management
- Effective Time Management
- Client Relationship Management
- Process Improvement
- Problem-solving
LANGUAGES
English
Native
OTHER EXPERIENCE
- Bar Manager, White Horse, London April 2019 — March 2022
- Bartender, The Old Frizzle, London February 2019 — April 2019
- Bartender, Gigalum, London June 2018 — January 2019
- Bartender, Singer Tavern, London October 2017 — June 2018
- Bartender, Lulu Nightclub, London July 2016 — September 2017
- Waiting Staff, Crown Plaza Hotel, Edinburgh March 2014 — June 2016
IT EXPERTISE
- MS Office (Word, Excel, PowerPoint, Access, Outlook, Teams)
- Dropbox
- Tutor Cruncher
- Twinfield
- Hubspot
- Confluence
- Jira
- Social Media (Facebook, Twitter, Instagram, LinkedIn, YouTube)
References
References available upon request.
Timeline
Block Manager
Oakhill Residential
10.2024 - Current
Lettings Coordinator and Property Manager
Oakhill Residential
07.2023 - 10.2024
Customer Support Executive
Dragons Teaching
03.2022 - 07.2023
Executive Assistant
Spotify
03.2020 - 08.2021
Personal Assistant
Depop
07.2019 - 03.2020
Bachelor of Arts - Music Business and Live Entertainment
Edinburgh College/London Metropolitan University
09.2014 - 07.2018