DIPAK JOHAL
Drighlington
Summary
Experienced professional in block management and property lettings. Highly dependable and self-motivated professional with excellent team leadership and time management skills. Demonstrates exceptional communication abilities and a strong focus on customer satisfaction. Proficient in database management, leading meetings, and working well within budgets. Eager to learn and continuously improve, aiming to leverage these skills in a dynamic work environment.
Overview
18
18
years of professional experience
Work history
Block Manager
Liv Group
Leeds
10.2021 - Current
- Applied positive customer service approach to increase satisfaction levels.
- Managing a portfolio of 1000 units
- Resolved maintenance issues in line with relevant procedures
- Conducted routine site inspections
- Acted as main point of contact for concierges, contractors and third party agents
- Established key relationships with Freeholders, Leaseholders and RMC's
- Managed budgets, Year End Accounts and insurance claims
- Organised and attended AGM's
- Ensured each site is compliant with Health & Safety requirements,
- Worked closely with the Building Safety Team to ensure compliance with the building safety regulations.
Property Manager
Manning Stainton
Leeds
07.2021 - 10.2021
- Managed customer relationships to achieve high satisfaction rate.
- Established key relationships with landlords, tenants and contractors
- Ensured property is attractive and appealing for prospective tenants
- Handled a large portfolio of rental properties, providing effective management through time management and excellent organisational skills.
- Oversaw the delivery of efficient and effective repair and maintenance requirements.
Housing Officer
Leeds City Council
, UK
07.2016 - 05.2021
- Managing approximately 500 properties
- Carrying out Estate Inspections and home visits
- Helping with debt management and progressing cases for Court
- Use of computers for various applications, such as database management or word processing.
- Working closely with internal and external agencies
- Securing funding for various project work for the Communities
- Taking lead in Evening Residence Group Meetings.
- Resolving tenants complaints efficiently and professionally while maintaining a positive customer environment.
Private Funding Initiative (PFI) Team Leader
Leeds City Council
, UK
05.2014 - 07.2016
- Managing a team of 8
- Allocating properties after thorough background checks
- Arranging viewings and signs ups for new tenancies
- Planning weekly team briefings and monthly reports ensuring all work running on schedule.
- Delegating when required
- Working within strict budgets
- Ensuring 100% customer satisfaction surveys.
- Worked closely with Contractors to establish and deliver to tenants needs.
Rehousing Officer
Leeds City Council
12.2006 - 05.2014
- Allocating properties
- Leading weekly team meetings to ensure deadlines were being met
- Carrying out accompanied viewings and arranging sign ups
- Worked closely with internal and external Contractors to maintain optimum levels of communication for the effective and efficient completion of each property.
- Checked credentials and identified paperwork for incoming tenants.
Education
Horsforth School
NVQ Level 1 - Business Development
Yorkshire Evening Post Collage
Skills
- Working well within Budgets
- IOSH in Health & Safety
- Customer focused
- Database management
- Leading Meetings
- Excellent communication skills
- Highly dependable
- Eager to learn
- Excellent Team leadership
- Excellent Time management
- Self-motivated
Custom
Timeline
Block Manager
Liv Group
10.2021 - Current
Property Manager
Manning Stainton
07.2021 - 10.2021
Housing Officer
Leeds City Council
07.2016 - 05.2021
Private Funding Initiative (PFI) Team Leader
Leeds City Council
05.2014 - 07.2016
Rehousing Officer
Leeds City Council
12.2006 - 05.2014
Horsforth School
NVQ Level 1 - Business Development
Yorkshire Evening Post Collage
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