Sue Buchanan
Callington,Cornwall
Summary
Hard-working Work Coach with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Enthusiastic Front of House member of staff with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work history
Work coach
Department of Work and Pensions
Liskeard, Cornwall
11.2022 - 12.2023
- Managed and maintained varied caseloads, achieving personal performance targets.
- Referred individuals to external learning and support providers for improved growth.
- Assessed employee capabilities and development areas to maximise individual potential.
- Personalised coaching plans to meet individual, team and business development goals.
- Remained knowledgeable in current support provisions for helpful customer advice.
- Empowered individuals to overcome challenges and find meaningful employment.
- Interviewed and hired staff fitting job and team requirements.
- Recognised personal development plans and set learning programmes to achieve desired growth.
- Identified individuals' strengths and weaknesses for tailored career guidance.
Work coach
Department For Work & Pensions
Newquay and Bodmin, Cornwall
01.2018 - 11.2022
Case manager
Child Maintenance Department
Plymouth, Devon
02.2008 - 02.2018
Collaborated with officials to prepare required legal documentation for court proceedings.
Dealt with long standing debt that was due to the Parent with Care.
- Delivered fair customer treatment by operating within regulatory requirements.
- Prepared reports for legal action and provided evidence in court.
Education
NVQ Level 4 - Managing the Delivery of Service to Customers
City & Guilds
Plymouth 05.2019 - 05.2020
Skills
Having retired from the Civil Service, I have decided that I would like a part time job, I had worked full time previously and now find that I miss working and feel that a part time position would work for me I am aware that cover would be needed for holidays and sickness cover
I am a Samaritan and am an unpaid deputy Director with them liaising with Dartmoor Prison, I believe that I can manage both positions
I am a people person and have always been keen to help where I can I am accurate with finances with a great attention to detail When I worked at Bodmin I was responsible for the cash reconciliation weekly
Affiliations
- I have recently married and enjoy walking, cooking and am passionate about my volunteering role with Samaritans.
Timeline
Work coach
Department of Work and Pensions
11.2022 - 12.2023
NVQ Level 4 - Managing the Delivery of Service to Customers
City & Guilds
05.2019 - 05.2020
Work coach
Department For Work & Pensions
01.2018 - 11.2022
Case manager
Child Maintenance Department
02.2008 - 02.2018
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