Suchitra Tagilepalli
Summary
Dedicated professional with expertise in client support and operations, adept at utilising Microsoft Excel for reporting and data handling. Proficient in CRM systems and data management, ensuring accurate data entry and record management. Demonstrates strong problem-solving skills and excels in time management and multitasking. Experienced in report preparation, documentation, process compliance, and regulatory compliance including KYC and AML. Committed to delivering exceptional telephone and email communication while maintaining high standards of service.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Production operative
Premier Foods
Stoke-on-Trent
2026.04 - Current
- Worked on production line to manufacture and pack food products.
- Operated basic machinery and followed production instructions.
- Checked products for quality, defects, and correct packaging.
Packed, labelled, and prepared goods for dispatch. - Followed health & safety and hygiene rules strictly in the factory.
- Maintained cleanliness of work area and equipment.
- Worked as part of a team to meet daily production targets.
- Reported machine faults or production issues to supervisors.
- Followed company procedures and standard operating processes.
- Maintained clean workstation to comply with safety guidelines and protocols.
Rework Operative
DWK Life Sciences
2025.01 - 2026.01
- Conducted quality checks and re-inspected returned items to ensure they met required standards.
- Identified and reported product defects.
- Excelled in multi-tasking for improved productivity.
- Followed instructions accurately to ensure task completion in a timely manner.
- Reduced downtime, ensured smooth operations.
- Met deadlines by prioritising tasks effectively.
- Worked part of fast-paced production line, continuously achieving targets.
- Maximised productivity with proactive planning.
- Handled materials carefully to avoid damage or loss.
- Improved productivity for team through effective communication and collaboration.
Corporate Agency Manager (CAM)
HDFC LIFE
Hyderabad
2016.12 - 2022.11
- Managed end-to-end insurance processing including documentation, verification, KYC checks, and regulatory compliance and audit support ensuring up-to-date record maintenance.
- Maintained confidential customer information and accurately updated records in CRM and Excel databases.
- Managed policy dispatch, invoice sharing, and timely communication of documents to customers.
- Prepared and maintained customer data reports for performance tracking and business monitoring.
- Monitored performance and assisted in reporting achievements against targets to management.
- Supported audit processes by ensuring accurate records and compliance with internal standards.
- Communicated with customers via email and telephone to resolve queries and provide updates.
- Coordinated with internal teams and provided training support to improve process understanding and service quality and achievement of business targets.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Increased customer satisfaction by resolving issues
- Delivered high quality customer service through email and telephone communication, resolving queries ,providing updates ,and ensuring a smooth customer experience.
USA Tax Associate
METAFIN CONSULTING PVT LTD
2015.11 - 2016.04
- Provided administrative support by collecting and verifying detailed client information, including personal data, income details, and financial records through telephone communication.
- Prepared tax files through system applications, ensuring accurate data entry, proper documentation, and compliance with regulatory requirements.
- Assisted in preparing, reviewing, and filing tax returns (electronic) in line with regulatory and procedural requirements.
- Maintained and updated client records, emails, and documentation using structured administrative systems while ensuring data accuracy.
- Supported financial reporting activities by handling client information related to income, expenses, and service charges.
- Managed invoice-related communication and guided clients through payment processes with clear and professional communication.
- Maintained confidentiality and security of clients financial information.
- Coordinated with team members to support timely completion of tax files and maintain efficient workflow and documentation control.
- Demonstrated strong attention to detail, organisational skills, and problem-solving in a structured, process-driven administrative environment.
Education
Bachelor of technology - Computer Science & Engineering
Jawaharlal Nehru Technological University
2010.07 - 2014.05
Senior Secondary Education - Mathematics
Sai Keerthi Junior college
2008.07 - 2010.05
Skills
- Client Support & Operations
- Microsoft Excel (Reporting,Data Handling )
- CRM Systems & Data Management
- Time Management & Multi Tasking
- Report Preparation
- Documentation & Process compliance
- Problem Solving
- Accurate Data Entry & Record Management
- Telephone & Email Communication
- Regulatory Compliance (KYC & AML)
Accomplishments
- Customer Excellence Recognition Award (2019) - Maintained over 95% client retention through proactive relationship management.
- Top Performer (2020 & 2021)- Recognised for outstanding achievement and operational targets in a fast-paced environment.
Timeline
Production operative
Premier Foods
2026.04 - Current
Rework Operative
DWK Life Sciences
2025.01 - 2026.01
Corporate Agency Manager (CAM)
HDFC LIFE
2016.12 - 2022.11
USA Tax Associate
METAFIN CONSULTING PVT LTD
2015.11 - 2016.04
Bachelor of technology - Computer Science & Engineering
Jawaharlal Nehru Technological University
2010.07 - 2014.05
Senior Secondary Education - Mathematics
Sai Keerthi Junior college
2008.07 - 2010.05