Stuart Ruddick

Spearhead service and financial performance in fast-paced, high-volume 340,000 sqft warehousing environment, ensuring effective service delivery of B2B, Ecom and Returns for a number of leading UK brands.

• Enhance financial performance through innovative business strategies and expansion of existing operations
• Review operational, financial and people KPI's, taking decisive action to drive high performance
• Lead site development and investment plans to balance current delivery and future strategy
• Build strong commercial relationships and lead operational and strategic reviews at Executive level
• Steer Account Management team, prioritising progression and job satisfaction as core metrics.
• Maximise transport opportunties through existing customer base through management of multiple carrier networks
• Accountable for site compliance of Health and Safety, Security and Business Continuity to industry leading standards

Oversee E2E delivery of site performance, ensuring health and safety, operational, and financial targets are delivered, while fostering growth and sustained customer engagement in a dynamic logistics environment.

• Full accountability for £28m profit and loss delivery.
• Achieve and uphold ROSPA Gold accreditation for excellence in health and safety standards.
• Ownership of renewal and new business negotiations as well as ensuring operational customer onboarding.
• Manage and develop an eight-strong site leadership team responsible for driving site and financial performance.
• Ensure industry standard levels of inventory management.
• Oversaw site transport operations, guaranteeing safety, and delivery performance.
• Drive customer and business strategy via innovative technologies and purpose built solutions
• Lead tactical and strategic business reviews for multiple customers based in UK and across Europle
• Maintained employee opinion score of +85% for six consecutive years through high levels of engagement and progress.
• Accountable for sites Business Continuity Programme and maintain ISO-22301 for BCM
• Promote CXM programme, using feedback as levers for improvement in operational and strategic performance
• Uphold site security standards, ensuring multiple reacreditations of TAPA-A

Managed operational and account delivery of key metrics for 5 major UK and EU retailers, guaranteeing end-to-end service delivery for e-commerce, B2B, and return flows.

• Developed and enforced health and safety protocols, ensuring a safe workplace environment.
• Execute contractual KPIs utilising risk and reward mechanisms.
• Guide team of seasoned operational managers to deliver industry-leading outcomes in operations and stock results
• Spearhead all customer business reviews, guaranteeing achievement of strategy and growth requirements.
• Analysed performance data to identify trends, making strategic decisions to boost operational success.
• Fostered strong relationships with key stakeholders, including suppliers and clients, to support business objectives.