Nick Pinniger

• Account Growth & Upselling: Identified additional service opportunities based on site needs, increasing value from existing clients.
• Client Relationships: Built strong relationships through regular check-ins and prompt issue resolution; served as a trusted point of contact.
• Admin & Reporting: Maintained accurate records using CRM systems and ensured reporting was clear and up to date.
• Onboarding & Support: Supported smooth client onboarding, ensuring they had everything needed from day one.
• Team Collaboration: Worked closely with internal teams to coordinate delivery, track feedback, and improve service rollout on site.

(Military-Inspired Training Organisation)

• Strategic Leadership: Set and delivered the company’s long-term vision, driving consistent business growth.
• Brand & Market Expansion: Strengthened brand presence and expanded into new client sectors within the leadership training industry.
• Client & Partner Relations: Built strong relationships with clients and partners, delivering tailored leadership solutions with measurable outcomes.
• Team & Operations Management: Led a team of 28, restructured operations, and introduced frameworks to improve efficiency and team performance.
• Commercial Growth: Developed service packages and secured long-term clients, supporting sustainable revenue growth.

• Operational Management: Oversaw day-to-day operations to ensure efficient delivery of training programmes, managing resources and processes to meet client expectations and company standards.
• Process Improvement & Efficiency: Identified and implemented improvements across departments to boost productivity, reduce costs, and streamline workflows.
• Team Leadership & Development: Supported the training and operations teams through clear communication, performance management, and skills development.
• Support to CEO: Worked closely with the CEO to deliver strategic initiatives, provide operational insights, and manage projects aligned with business goals.
• Business Growth & Market Expansion: Led efforts to win new business and expand into new markets, identifying growth opportunities and increasing the client base.

• Anti-Piracy Operations: Conducted high-level anti-piracy patrols and interdiction missions, ensuring maritime security and the safe passage of vessels in high-risk areas.
• Special Forces Support: Assisted special forces units in a Tier 2 role, contributing to mission preparation and providing operational support as required.
• Nuclear Convoy Troop: Served as part of a nuclear convoy troop, responsible for the secure escort and transport of nuclear warheads across the country, adhering to stringent safety and security protocols.
• Armoured Troop Transport Driver: Operated armoured vehicles to transport troops safely during deployments, maintaining vehicle readiness and ensuring rapid response capabilities.
• Leadership & Team Coordination: Led and coordinated small teams during complex driving operations, maintaining discipline, operational effectiveness, and mission focus under high-pressure environments.