STUART PHAIR

Operations and programme director with over 17 years of experience managing large-scale infrastructure programmes in regulated sectors. Demonstrated success in enhancing operational performance, scaling delivery capabilities, and driving commercial growth across complex portfolios. Expertise in P&L management, field operations, digital transformation, and governance frameworks that optimize safety, cost efficiency, and customer satisfaction. Recognized for developing high-performing teams, strengthening client relationships, and achieving measurable results in multimillion-pound programmes.

• Delivered a £42m regional fibre build on schedule while reducing cost-per-premise by 12% through route optimisation and supplier consolidation.
• Improved national first-time fix rate from 82% → 94%, increasing customer satisfaction by 12 points.
• Reduced operating expenditure by 8% YoY through digital reporting, resource planning improvements, and supplier renegotiation.
• Led a 200-person workforce transformation, cutting overtime by 40% and contractor spend by 18% while maintaining service levels.
• Secured £112m in contract renewals and new wins by strengthening governance, performance reporting, and bid leadership.
• Increased revenue margin by 5 percentage points through commercial renegotiation and resource realignment.
• Reduced project slippage by 25% and improved forecast accuracy to >95% through portfolio governance and planning improvements.

• Family
• Gym training
• Football
• Tennis
• Racket sports