Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Timeline
Generic

Marie Colvin

Eastbourne,East Sussex

Summary

Accomplished operations manager with extensive expertise in operations management, team leadership, and customer service. Proven track record in project management, problem solving, and driving business improvements. Adept at coaching and mentoring teams to achieve targets and KPIs while maintaining financial and budget controls. Committed to ensuring health and safety standards, effective communication, and fostering strong interpersonal skills. Skilled in time-management, staff recruitment, effective delegation, performance monitoring, and resource allocation. Career goal: To leverage extensive experience to drive organisational success through strategic leadership and continuous improvement.

Overview

23
23
years of professional experience
3
3
years of post-secondary education

Work history

Copper & Fibre Build Team manager

Openreach
London, Southeast
05.2017 - 01.2025
  • Customer Service – always providing exceptional levels of customer service both individually and as a team; dealing with escalated customer issues and complaints; communicating with customers to establish concerns and to devise mutually beneficial resolutions
  • Operations Management – ensuring efficient operational running of the team and division across a geographical area; ongoing monitoring of delivery targets and KPI’s to ensure alignment with overall company objectives and goals; managing team safety and security through dissemination of robust work practices incorporating all HSE, Safeguard, Diversity and Cultural requirements; monitoring and maintenance of departmental budgets and costing parameters; utilising operational and performance statistics to devise and implement business and team improvement strategies
  • Team Leadership – managing a team of 30 engineers with HR responsibilities including resource management, absence management, appraisals, performance management, objective and KPI monitoring, training and development; utilising effective coaching and motivational skills to establish and maintain a team ethos focussed on quality customer centric service; implementing collaborative management styles to empower individuals to work towards their own career goals while meeting needs of the business
  • Performance Management – recognised practitioner of company Performance Management Procedures; ensuring ongoing monitoring and team compliance in line with performance metrics to optimise individual, department and division performance
  • Business Improvements – continually reviewing departmental processes and procedures in line with regulatory, legislative and company guidelines; implementing process changes to improve efficiency, productivity, cost effectiveness and service levels
  • Communication – liaising with people at all levels; adjusting communication style to meet needs of specific situations; remaining calm and professional when dealing with difficult conversations or client complaints

Communications engineer

Openreach
Hastings, East Sussex
11.2014 - 05.2017
  • Troubleshot voice and data cabling to support network connectivity.
  • Improved network efficiency by troubleshooting and resolving technical glitches swiftly.
  • Facilitated smooth business operations by ensuring uninterrupted connectivity.
  • Resolved customer complaints promptly, enhancing client satisfaction rate.
  • Handled emergency situations calmly, restoring services quickly after outages.
  • Presented technical information in an understandable manner to non-technical colleagues.

Self-employed Painter and Decorator

01.2002 - 01.2014

Fully qualified painter and decorator for 12 years completing a NVQ level 3 while gaining work experience, I worked in a commercial and domestic environment

Part-time tutor

Hastings college of arts and technology
Hastings
01.2005 - 01.2007

Education

GCSEs - Maths

Robertsbridge Community College
Robertsbridge, East Sussex
09.1993 - 06.1995

GCSEs - English

Robertsbridge Community College
Robertsbridge, East Sussex
09.1993 - 06.1995

Skills

  • Operations Management
  • Team Leadership
  • Project Management
  • Business Improvements
  • Coaching and Mentoring
  • Targets and KPI’s
  • Financial and Budget Controls
  • Health and Safety
  • Effective Communication
  • Mentoring and coaching

Custom

  • Level 3 – Advanced Level Apprenticeship in Management
  • BTEC – Management and Leadership
  • IOSH Managers Safety Certificate
  • NSRWA – Unit 10 Road Works and Guarding

Affiliations

  • My favourite pastime is being creative in continued improvements to my home, i love a power tool. I also love traveling home and abroad visiting different cultures and eating new cuisine.

Timeline

Copper & Fibre Build Team manager

Openreach
05.2017 - 01.2025

Communications engineer

Openreach
11.2014 - 05.2017

Part-time tutor

Hastings college of arts and technology
01.2005 - 01.2007

Self-employed Painter and Decorator

01.2002 - 01.2014

GCSEs - Maths

Robertsbridge Community College
09.1993 - 06.1995

GCSEs - English

Robertsbridge Community College
09.1993 - 06.1995
Marie Colvin