Stuart Bass
Huddersfield,England
Summary
Accomplished professional with a robust skill set in effective communication, problem solving, and customer and supplier relations. Demonstrates a thorough approach to design architecture and project management, with extensive expertise in retail IT. Proficient in system testing, product knowledge and integration, as well as competitor analysis. Committed to leveraging these skills to drive innovation and efficiency within the industry.
Overview
38
38
years of professional experience
2
2
years of post-secondary education
Work history
IT EPOS Project Delivery and Improvement Manager
CO OP Wholesale
Scunthorpe, England
2018.12 - 2026.06
- Designed new features from request through completion with clear documentation.
- Collected user feedback and qualified changes against business outcome requirements.
- Field feedback visits, installations, specialist integrations and supplier relationship management.
- Gathered new client requirements and developed project plans.
- Delivered customer-focused support through clear communication with teams and end users.
- Managed software development projects from conception through completion delivery.
- Delivered Export solutions for Xero/Sage and sales data extracts.
- Architected and designed third-party integrations with multiple third-party hardware and solution providers.
- Managed multisite installation rollouts from pilot through documented processes.
- Executed third-party EPOS migrations using bespoke datasets for new clients.
- Migrated data across 25 EPOS platforms during client onboarding.
- Inspected and tested existing functionality to locate bugs and data issues.
- Troubleshot defects and resolved conflicts by drilling to root causes.
- Managed customer expectations against available solutions for core product needs.
- Analysed market trends to inform strategic decision-making processes.
- Delivered remote and on-site user training for store teams.
- Identified support and installation weaknesses and formulated practical resolutions.
- Built long-standing relationships with partners, suppliers, and customers.
Project Development Manager
IT Retail Systems Ltd
West Yorkshire, England
1998.01 - 2018.12
- During almost 21 years with this company, I developed my experience and knowledge and helped the company grow from 4 employees to over 40. I was a design architect, project manager and key to the successful development of the company. I was principal in most new features and functions and developed strong relationships with numerous wholesale and third-party suppliers. I worked alongside Nisa (Coop Wholesale) for this whole period with both Nisa IT stake holders and members.
Epos support engineer
Costcutter Supermarkets Group
York, North Yorkshire
1997.04 - 1998.01
- I quickly become 2nd line support in this role on the helpdesk, handling calls from Costcutter-scan EPOS solution end users. I also attended site installations and gained further experience within the convenience retail sector.
Operational Support Officer
HM Prison Service
Full Sutton, York, North Yorkshire
1996.04 - 1987.04
- Working within a maximum-security prison, I was part of the team providing computer and technology led monitoring and control systems. Within this role I experienced some understanding of server maintenance, electronic data handling and a number of valuable life lessons. Uniformed role.
Off-sales stock control and merchandiser.
Asda Supermarkets
York, North Yorkshire
1995.08 - 1996.08
- A part-time (Sunday only) role. I looked after the off-sales alone during Sundays, including refilling, checking stock and preparing orders for Monday using handheld terminals.
Computer manager, buying and stock control
Power Plastics Ltd
Thirsk, North Yorkshire
1991.05 - 1996.08
- Initial role was as a buyer of raw materials and components from worldwide suppliers, developing a unique role managing the upgrade and maintenance of the company’s increasing computer portfolio. Responsible for a Unix based server with terminals and first implementation of Windows based pcs (Windows for Work groups and Windows 95/NT).
Stock controller, EPOS file maintenance
Tesco Stores Ltd
York, North Yorkshire
1988.04 - 1993.05
- Initially employed part time in the coffee shop, the store manager requested I work full time with the computer-based stock control and EPOS systems while continuing my BTEC through a day release scheme. I developed much of my retail experience and customer focus from this role, and ended my term here as non-foods stock controller for a 65,000 square foot store.
Book keeping and stock management
Spar Supermarkets
York, North Yorkshire
1988.08 - 1989.05
- My initial placement for my BTEC, the role was to work for a small multisite operator who became an early adopter of Epos in convenience. I was responsible for both the ordering and stock management and also double-entry book keeping. These stores eventually became some of the founding stores of the Costcutter Supermarkets Group.
Education
BTEC National Certificate - Computer Studies
York Computing Centre Ltd
York 1988.08 - 1990.07
Skills
- Effective communication at all levels
- Problem solving
- Customer and supplier relations
- Thorough approach
- Design architecture
- Project management
- System testing
- Retail IT expertise
- Product knowledge and integration
- Competitor analysis
References
References are available on request.
Affiliations
- New technologies
- Micro Electronics and repair
- Health and Fitness
Personal Information
I consider myself to be a health-conscious and adaptable professional with a commitment to my continuous personal development. I hold a full UK driving licence and I am fully able to commute. I have strong time-management skills, open minded to change and I believe a sociable and approachable personality.
References
References available upon request.
Timeline
IT EPOS Project Delivery and Improvement Manager
CO OP Wholesale
2018.12 - 2026.06
Project Development Manager
IT Retail Systems Ltd
1998.01 - 2018.12
Epos support engineer
Costcutter Supermarkets Group
1997.04 - 1998.01
Operational Support Officer
HM Prison Service
1996.04 - 1987.04
Off-sales stock control and merchandiser.
Asda Supermarkets
1995.08 - 1996.08
Computer manager, buying and stock control
Power Plastics Ltd
1991.05 - 1996.08
BTEC National Certificate - Computer Studies
York Computing Centre Ltd
1988.08 - 1990.07
Book keeping and stock management
Spar Supermarkets
1988.08 - 1989.05
Stock controller, EPOS file maintenance
Tesco Stores Ltd
1988.04 - 1993.05