Butnaru Relu Marian
Bathgate,UK
Summary
Dedicated professional with a strong focus on delivering high-level customer service and outstanding personalised experiences. Demonstrates excellent communication skills, logical thinking, and attention to detail, ensuring adherence to policies and procedures while effectively resolving issues. Proven ability to lead teams with empathy and build rapport, fostering a proactive and customer-focused environment. Skilled in the use of commercial cleaning equipment and maintaining a high standard of personal appearance. Committed to continuous improvement and team development, aiming to enhance service quality through effective change leadership.
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Cleaning worker
TLC Car Care
Newbridge, Edinburgh
04.2025 - 07.2025
- Ensured cleanliness and sanitation of all designated areas to maintain a hygienic environment.
- Operated cleaning equipment including vacuum cleaners and floor scrubbers to achieve optimal results.
- Collaborated with team members to develop efficient cleaning schedules and task allocations.
- Monitored stock levels of cleaning supplies and reported shortages to management for timely replenishment.
- Kept cleaning materials and equipment in clear, organised storage.
Head Housekeeping, Laundry, Waiter
Western Isles Hotel
Tobermory, UK
02.2016 - 12.2024
- Managed daily operations of housekeeping and laundry departments to ensure cleanliness and efficiency.
- Supervised and trained team members in proper cleaning techniques and laundry processes to enhance service quality.
- Developed and implemented standard operating procedures to optimise workflow and maintain high standards of cleanliness.
- Coordinated schedules and tasks for housekeeping staff to ensure timely completion of assignments and guest satisfaction.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Delivered excellent customer service through friendly and polite interaction.
Education
Bachelor's - Mechanical
High School Stefan Procopiu
Roumania 09.2000 - 07.2006
Skills
- Good communication skills
- High level customer service
- Outstanding personalised service
- Professional and organised approach
- Handle and execute requests
- Team player
- Ownership and responsibility
- Policy and procedures adherence
- Logical thinking
- Error spotting and issue resolution
- Ability to prioritise
- Attention to detail
- Professional service approach knowledge
- Confident and outgoing nature
- Commercial cleaning equipment use
- Equipment operation understanding
- Flexibility in shifts
- Work prioritisation
- Cleaning supply restocking
- Furniture polishing knowledge
- Laundry services
- Professional presentation
- Clear communication
- Empathy and rapport building
- Strong leadership skills
- Customer focused manner
- Proactive
- Team development
- Effective communication at all levels
- Change leadership
- High standard of personal appearance
- Eye for detail
- Responsibility for customer issues
Custom
Diploma of Higher Education
Personal Information
Willing To Relocate: Anywhere
Languages
English
Upper intermediate (B2)
Affiliations
traveling,football,gardener's
Timeline
Cleaning worker
TLC Car Care
04.2025 - 07.2025
Head Housekeeping, Laundry, Waiter
Western Isles Hotel
02.2016 - 12.2024
Bachelor's - Mechanical
High School Stefan Procopiu
09.2000 - 07.2006