Andrew Muldoon
Cardiff
Summary
A highly experienced and passionate IT Specialist qualified in ITILv3 & PRINCE2 methodologies, works with great attention to detail, is highly organised and an excellent ability to translate often complex IT situations into laymen's terms.
Overview
32
32
years of professional experience
1
1
Certification
Work history
IT Services Manager
Zorba Foods
2023.03 - Current
- Manage IT systems and networks across the organisation
- Install and configure hardware and software for the company
- Liaise with all departments to ensure IT function is operating as expected
- Diagnose and resolve hardware & software faults via email, telephone or in person (1st, 2nd and 3rd line)
- Setting up new user accounts, removing old accounts and dealing with any user access issues
- Maintain IT security across the site.
- Create a resource of documentation, policies and procedures, and training guides in varying formats.
- Operate 'on call' service from time to time outside normal working hours
- Work with and assist the Group Manager and wider team to manage systems and plan & implement projects both on-site and at datacentre level.
- Perform data recovery from backup systems and through other means where possible.
Senior ICT Partner
Chwarae Teg
2019.07
- The day-to-day management of all ICT systems, with support from the organisation's external IT provider
- Management of services and processes that support the business of Chwarae Teg, including all current and future systems and software
- Continuous improvement, development and improved efficiency of cloud-based software to support agile working and to support better ways of working
- Managing the workforce to ensure appropriate access, software, hardware and development and delivery of training, is adequate and timely
- Working with the Director in developing and maintaining an effective ICT strategy, to align with business objectives and organisational strategy
- Reporting to Director on the effective management, of all ICT assets
- Providing, security and protection of data and systems that meet the needs of the organisation, with appropriate support from external suppliers
- Implementing and testing disaster recovery systems and processes annually, with support external IT supplier
- Ensuring the smooth day to day running and administration of all communications equipment
- Run a cross organisational technical group to provide solutions to the organisations problems and assist growth
- Continually review organisational work methods (software, systems, processes) to research and provide innovative solutions to enhance working methods
- Keep up to date with emerging technologies and recognise the potential value they could bring to Chwarae Teg
- Developing ICT and Facilities budgets, as well as monitoring reporting and forecasting spend
- Line management of the ICT Partner
- An annual review of ICT & Facilities policies and procedures
- ICT & Facilities procurement
- Contract Management of ongoing procured Suppliers and Services in line with our procurement policies, including monitoring of spend, quality, service review, and provision in line with agreed KPIs
- Reporting including on departmental KPIs, to internal and external stakeholders.
IT Manager
The Wallich
2013.09 - 2019.07
- Technical contact and trusted advisor with external IT providers
- Work with Finance Director on setting IT budgets
- Monitor & review proposals, developments and performance
- Work with IT providers and manage internal processes during project rollouts
- Manage IT contracts
- Manage Mobile Device Management portal and equipment
- Developing and maintaining IT systems & best practices
- Developing and maintaining IT equipment asset register
- Provision of mobile working solutions.
IT Manager
Algebra Ltd
Cardiff
1992.04 - 2013.06
- Managed network infrastructures, servers, desktops etc. for 3rd party clients across Wales.
- Conducted upgrades and installations of software and provided support where required.
- Recommended upgrading physical technologies to meet evolving business requirements and often carried out these upgrades.
- Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
- Managed a team of 4 engineers, providing training resources and planning workloads, tickets etc.
Education
University of Wales Institute (Cardiff), A Level (Level 3NEBS) Supervisory Management (1998) -
Skills
- Forging/maintaining strategic relationships (partners, vendors, customers, stake holders)
- Creation & management of policies and procedures
- Over 25 years' experience in IT support and delivery
- Highly literate in many aspects of IT with a great ability to explain without the jargon
- Creating, implementing & administrating ICT Projects, delivering to budget, schedule and SLA's
- Leading and motivating teams across all levels of projects
- Effective Communication at all levels
- Project Management
- Technical consultant & liaison
- Formation of & performance to Budget
- Efficient Business Operations
- SharePoint Online Site Creation
- Microsoft Teams management and implementation
- ICT Support 1st and 2nd line
- Limited experience of D365, SQL and Power Apps
- Event Management
- Team Management
- Health & Safety Compliance
- Microsoft 365 Cloud technology
- Azure AD
- Commercial & analytical Reporting
- Physical networking
- Windows & Mac experience
- Exchange
Accomplishments
- Scoped, developed, installed Microsoft 365/SharePoint Cloud solution throughout 2 of the organisations.
- Through the development of a peripatetic system enabled the organisation to make significant savings, allowing 'projects' to remain in operation.
- Acquired Cyber Essentials accreditation for 2 of the organisations.
- Scoped, delivered and managed the MDM solutions.
- Developed and delivered a training programme to over 400 users across locations in Wales.
- Created and spearheaded an IT steering committee within the organisation, allowing users to contribute to the direction of IT strategies.
- Acquired PTLLS Level 3 training qualification.
- Promoted from IT Specialist to IT Services Manager within 4 years.
Certification
• PRINCE2 Practitioner
• ITILv3 Foundation
• PTTLS Level 3
• Microsoft Certified Professional
Academic Education
University of Wales (Cardiff)
A Level (3NEBS) Supervisory Management
References:
Will be supplied on request.
Timeline
IT Services Manager
Zorba Foods
2023.03 - Current
Senior ICT Partner
Chwarae Teg
2019.07
IT Manager
The Wallich
2013.09 - 2019.07
IT Manager
Algebra Ltd
1992.04 - 2013.06