- hiking
- photography
- motorsport
Steven Polllard
kidderminster,worcestershire
Summary
Results-driven manager with significant experience in high-pressure automotive service settings. Demonstrated success in enhancing customer retention, managing staff, and improving operational efficiency. Skilled in problem-solving and delivering expert client advice, leading to elevated satisfaction levels. Strong leadership capabilities focused on team engagement, safety compliance, and resource optimization.
Overview
25
25
years of professional experience
Work History
CENTRE OPERATIONS MANAGER
ATS Euromaster Ltd
03.2019 - Current
- Assisted in daily operations of centre to maintain high standards.
- Supported team of technicians through encouragement and coaching to improve performance.
- Managed stock orders and returns effectively to uphold inventory levels.
- Motivates and coaches teams to achieve high performance and engagement. Develops and enforces health and safety protocols, ensuring a safe workplace environment. Analyses performance data to identify trends and make strategic decisions that enhance operational success.
- Monitored staff performance and developed improvement plans.
- Oversaw quality control processes, maintaining high standards for all products and services.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Managed budgets and financial planning, achieving cost savings without compromising on quality.
- Analysed performance data to identify trends, making strategic decisions to boost operational success.
- Developed and enforced health and safety protocols, ensuring a safe workplace environment.
ASSISTANT CENTRE OPERATIONS MANAGER
ATS Euromaster Ltd
11.2006 - 03.2019
LEAD TECHNICIAN/ MOT TESTER
ATS Euromaster Ltd
08.2003 - 11.2006
- Attended national and fleet customer sites to replace or service commercial tyres.
- Executed roadside breakdown callouts to assist customers in need.
- Supported service centre operations in absence of management team.
BREAKDOWN RECOVERY TECHNICIAN
Mike Goslings
01.2001 - 08.2003
- Assisted stranded motorists during shifts covering 24 hours a day, 365 days a year.
- Attended to distressed motorists and provided reassurance before attempting to fix vehicles on the roadside.
- Coordinated recovery of vehicles to designated destinations while ensuring excellent customer care.
Education
GCSE - English, Mathematics, Science, Design Technology, Integrated Humanities
City and Guilds - Repair and Servicing Of Road Vehicles Level 1,2 and 3, Car Tyre Fitting, Truck Tyre Fitting, Customer Care, Wheel Alignment, Run Flat Tyre Fitting, Exhaust Fitting, Air Conditioning, Roadside Brake down
Michelin Training - Retail Sales Course, Truck Fleet Management
Bosch Training - Diagnostic training on KTS200
MOT - Tester Class IV
Skills
- Customer retention and service
- Planning and organization
- Task management
- Resource utilization
- Sales solutions
- Problem solving
- Teamwork and collaboration
- Health and safety compliance
- Stock control
- Target-driven approach
- Leadership and vision
- Perception and insight
- Team building strategies
- PPE management
- Training and coaching
- Energy management
- Effective communication
- Customer relationship management
- Performance monitoring
- Budget management
- Risk assessment
- Quality control
- Sales maximization
Custom Section
English, Mathematics, Science, Design Technology, Integrated Humanities, Repair and Servicing Of Road Vehicles Level 1,2 and 3, Car Tyre Fitting, Truck Tyre Fitting, Customer Care, Wheel Alignment, Run Flat Tyre Fitting, Exhaust Fitting, Air Conditioning, Roadside Brake down, Retail Sales Course, Truck Fleet Management, Diagnostic training on KTS200, Tester Class IV
References
Available upon request
Interests
Timeline
CENTRE OPERATIONS MANAGER - ATS Euromaster Ltd
03.2019 - Current
ASSISTANT CENTRE OPERATIONS MANAGER - ATS Euromaster Ltd
11.2006 - 03.2019
LEAD TECHNICIAN/ MOT TESTER - ATS Euromaster Ltd
08.2003 - 11.2006
BREAKDOWN RECOVERY TECHNICIAN - Mike Goslings
01.2001 - 08.2003
- GCSE, English, Mathematics, Science, Design Technology, Integrated Humanities
- City and Guilds, Repair and Servicing Of Road Vehicles Level 1,2 and 3, Car Tyre Fitting, Truck Tyre Fitting, Customer Care, Wheel Alignment, Run Flat Tyre Fitting, Exhaust Fitting, Air Conditioning, Roadside Brake down
- Michelin Training, Retail Sales Course, Truck Fleet Management
- Bosch Training, Diagnostic training on KTS200
- MOT, Tester Class IV