Russell Brown
Senior Manager
Dudley,West Midlands
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Centre Operations Manager
JLL
Coventry, West Midlands
06.2023 - Current
- Implementing correct Client and Company procedures
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Strategically scheduled and managed [Number]+ staff members, maintaining high-performing business operations.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Performed strategic process improvements and updated methodologies to enhance operations.
- Reduced expenditures by implementing inventory control measures and improving organisational operations.
- Cut company operating budgets through improved staffing, resourcing and inventory management.
- Implemented corrective actions after collecting and analysing customer and employee feedback.
- Adhered to employee relations processes while recruiting, retaining and developing staff.
- Managed and motivated high-performing teams for successful KPI attainment.
- Led overall direction, coordination and evaluation of department functions.
- Noted employee absences and grievances, and improved team development and performance with right training.
- Drove performance while managing and maintaining customer expectations, quality standards and SLAs.
- Partnered with internal teams to develop new operating opportunities to enhance service delivery.
- Risk assess and identify security compromises (actual or potential)
- Dealing with situations and clients requests promptly and accurately
- Communicating clearly and logically in face-to-face situations with clients and staff
Senior Operations Manager
Gr8 Services Ltd
Birmingham , West Midlands
01.2020 - 06.2023
- Full operational responsibility of portfolio
- Roster planning and ensuring all sites are manned correctly
- Carrying out staff welfare visits/appraisals/ investigations
- Managing staff and team building
- Commercially astute
- Complying with service level agreements and key performance indicators
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Read and analysed charts, product quality specifications and other records to determine production requirements.
- Planned and established work schedules, assignments and production sequences to meet production goals.
- Implemented strategic processes to minimise production waste, reducing department losses.
- Identified and implemented process improvements to enhance production results and quality.
- Conferred with other department managers to coordinate operations.
- Built lasting and meaningful relationships with suppliers and service providers to establish mutually profitable collaborations.
- Finalised all formal documents representing financial transactions of specific projects.
- Interpreted quality specifications, company policies and work procedures for employees to implement.
- Managed subordinates to maximise individual performance and contribution.
- Collaborated with management and HR to resolve worker problems, complaints and grievances.
- Maintained relationships with customers by providing friendly advice and support.
Operations Manager
01.2014 - 01.2020
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Strategically scheduled and managed [Number]+ staff members, maintaining high-performing business operations.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
- Noted employee absences and grievances, and improved team development and performance with right training.
- Drove performance while managing and maintaining customer expectations, quality standards and SLAs.
Education
Diploma of Higher Education - Security Operations
01.2019 - 07.2020
Certificate of Higher Education - Construction
07.2019 - 07.2019
Certificate of Higher Education - Safeguarding
04.2020 - 04.2020
Skills
- Employee training
- Strong communication
- Safe serving knowledge
- Problem solving
- Outgoing personality
- Budgetary control
- Process improvements
- Strategic planning
- Logistical planning
- Operational support
- Contract management
- Department management
- Physical resource management
- Facility management
- Supply negotiation
- Complex resource management
Accomplishments
- Russell Brown Experienced Operations Manager
- Summary
- Over 25 years of experience managing operations
- Creating and implementing controlled documents and policies for quality management systems
- Controlling budgets by retaining my staff and clients, continuously improving processes to reduce overhead costs and practices such as paperless and instant communications, remote management practices which improve client and staff satisfaction and confidence but slashed administrations costs by 32% with internal promotions of my employees through succession planning and effective team development, empowerment
- Advanced Safeguarding
- SMSTS (Health + Safety)
- ASyl member The Security Institute
- Social Values
- Several Charity walks
- Donations and Social Values days
- Fundraising Events
- Ensuring proactive and structured ownership of operations helping to develop organic growth and word of mouth sales increasing my portfolio self-sufficiently by, Supported Diverse Range of Clients - largest clients where supported housing, protected characteristics support for Safeguarding, Cuckooing, Abuse and Substance Concerns
- Networking through fundraising, social media and Events
- Commercially astute
- Experienced P+L Management
- Teambuilding, Developing and Training staff, Succession Planning
- Continuous Improvement of Processes/ Policies using Innovation to provide added values
- Account and Client Management
- Creating and controlling Quality Management Systems and Infrastructure
- Human Resources with, Performance Management and Investigations/ Disciplinary
- Excellent with Microsoft Word Outlook + IT
- Teambuilding, Developing and Training staff, Succession Planning
Timeline
Centre Operations Manager - JLL
06.2023 - Current
Advanced Safeguarding - Certificate of Higher Education, Safeguarding
04.2020 - 04.2020
Senior Operations Manager - Gr8 Services Ltd
01.2020 - 06.2023
SMSTS - Certificate of Higher Education, Construction
07.2019 - 07.2019
Operations Management Diploma - Diploma of Higher Education, Security Operations
01.2019 - 07.2020
Operations Manager -
01.2014 - 01.2020
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