Steven Gilchrist
Glasgow,Glasgow City
Summary
A professional with strong IT skills, adept at using software efficiently and resolving computer issues. Demonstrates excellent communication by engaging with customers and colleagues professionally. Known for innovation and creativity, consistently generating ideas to solve problems effectively. Excels in collaborative teamwork, adapting to diverse skill sets across different teams daily. Committed to delivering exceptional customer service by offering tailored assistance to meet individual needs.
Offering strong communication and problem-solving abilities, with friendly and approachable demeanour. Knowledgeable about providing exceptional customer service and building positive relationships. Ready to use and develop skills in active listening, conflict resolution, and customer engagement in Fragrance Advisor role.
Overview
2
2
years of professional experience
69
69
years of post-secondary education
Work history
Customer Advisor
Boots UK
Glasgow, Glasgow
2024.10 - Current
- Stayed updated on company policies, enabling accurate information dissemination to customers.
- Delivered personalised service to each client, fostering trust and loyalty.
- Provided exceptional customer service to ensure positive shopping experience.
- Handled returns and exchanges diligently minimising dissatisfaction amongst clientele.
Customer Assistant
Tesco
Glasgow, Glasgow
2024.10 - 2024.12
- Cross-sold related products at the point of purchase boosting overall sales volumes.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
Kitchen Porter
Sarti
Glasgow, Glasgow
2024.06 - 2024.09
- Supported overall restaurant operations through effective teamwork with other staff members.
- Cleaned work surfaces, ensured hygiene standards were met.
- Maintained high standards of cleanliness by washing kitchen equipment and utensils.
- Removed rubbish, kept bin area clean and orderly.
Labourer
G Flooring Solutions
Glasgow, Glasgow
2024.01 - 2024.03
- Continually upheld high standards of workmanship within set deadlines.
- Improved site cleanliness by regularly removing debris and waste materials.
- Demonstrated excellent teamwork skills whilst carrying out manual tasks.
- Worked efficiently under pressure resulting in consistent productivity despite tight schedules.
Education
Certificate of Higher Education - Physical Education A
Stonelaw High School
Glasgow, Glasgow City 2018.08 - 2024.05
Certificate of Higher Education - Computing Science B
Stonelaw High School
Glasgow, Glasgow City 2018.08 - 2024.05
Certificate of Higher Education - Biology B
Stonelaw High School
Glasgow, Glasgow City 2018.08 - 2024.05
Certificate of Higher Education - Mathematics B
Stonelaw High School
Glasgow, Glasgow City 2018.08 - 2024.05
Certificate of Higher Education - Business Management B
Stonelaw High School
Glasgow, Glasgow City 2018.08 - 2024.05
Certificate of Higher Education - English C
Stonelaw High School
Glasgow, Glasgow City 2018.08 - 2024.05
National 5 - Physical Education A
Stonelaw High School
Glasgow, Glasgow City 2018.08 - 2024.05
National 5 - Computing Science B
Stonelaw High School
Glasgow, Glasgow City 2018.08 - 2024.05
National 5 - Biology B
Stonelaw High School
Glasgow, Glasgow City 2018.08 - 2024.05
National 5 - English B
Stonelaw High School
Glasgow, Glasgow City 2018.08 - 2024.05
National 5 - Geography C
Stonelaw High School
Glasgow, Glasgow City 2018.08 - 2024.05
National 5 - French
Stonelaw High School
Glasgow, Glasgow City 2018.08 - 2024.05
Skills
- Communication - Communicate with Customers are Colleague in a professional manner
- Innovation and creativity - Come up with my own ideas to better solve a problem
- Collaborative teamwork - Working in across different teams on the daily adapting to peoples skillset
- Customer service - Able to approach different customers offering assistance to those in need
- Strong IT skills - Able to use software efficiently whilst being able to resolve computer issues
References
References available upon request.
Timeline
Customer Advisor
Boots UK
2024.10 - Current
Customer Assistant
Tesco
2024.10 - 2024.12
Kitchen Porter
Sarti
2024.06 - 2024.09
Labourer
G Flooring Solutions
2024.01 - 2024.03
Certificate of Higher Education - Physical Education A
Stonelaw High School
2018.08 - 2024.05
Certificate of Higher Education - Computing Science B
Stonelaw High School
2018.08 - 2024.05
Certificate of Higher Education - Biology B
Stonelaw High School
2018.08 - 2024.05
Certificate of Higher Education - Mathematics B
Stonelaw High School
2018.08 - 2024.05
Certificate of Higher Education - Business Management B
Stonelaw High School
2018.08 - 2024.05
Certificate of Higher Education - English C
Stonelaw High School
2018.08 - 2024.05
National 5 - Physical Education A
Stonelaw High School
2018.08 - 2024.05
National 5 - Computing Science B
Stonelaw High School
2018.08 - 2024.05
National 5 - Biology B
Stonelaw High School
2018.08 - 2024.05
National 5 - English B
Stonelaw High School
2018.08 - 2024.05
National 5 - Geography C
Stonelaw High School
2018.08 - 2024.05
National 5 - French
Stonelaw High School
2018.08 - 2024.05